Title: Student Success Coordinator

Department: Stay Strong Success Center

Number of Positions: 1

Classification: 3m/On campus Mobile

Type of Appointment: Full-Time

Pay Rate: $42,590.00 - $52,550.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements:

​· Non-supervisory roles: three current or former supervisors or two current or former supervisors and one professional reference

​· Personal references (friends, clergy, customers, relatives) are not considered acceptable references.

Position Summary:

The position will coordinate the planning, implementation, and execution of strategies to improve retention, progression, and graduation rates for all students through focused and strategic interventions. The position assists with planning and supporting new student onboarding through contextualized orientation sessions and welcome weeks.

The role also supports the college's recruitment and retention of low-income, underprepared, and first-generation students and their full matriculation through mentoring, academic planning, and success coaching to facilitate success in college. The position will manage a caseload of students across all Pellissippi State Campus locations, and East Knoxville high schools. 

Essential Functions:

30% Execute existing academic support plan for assigned student groups. For example, first-year students, adult learners, underprepared, and first-generation students.

• Assess the specific needs of assigned students across all campuses
• Assist students in identifying their personal support system: faculty/staff/peer mentor, services, resources, and referrals.
• Assist students with core academic and support processes (admissions, advising, financial aid, scholarships, major/degree information, etc.) and make appropriate referrals.
• Conduct topical workshops (Small group, In-class, and Virtual)
• Conduct 1:1 Coaching sessions (In-person and Virtual)
• Track student success initiatives

Assist with progress reporting and early academic notification program referrals and responses.

30% Assist with coordinating the strategic expansion and management of the MOSAIC initiative, focusing on promoting postsecondary access and success for low-income students and other historically underserved populations. Implement effective student recruitment practices with an emphasis on outreach to underserved communities.

Design workshops, seminars, and activities focused on college enrollment, career exploration, support services, and other relevant areas. Coordinate with the Career Development Coordinator to introduce high school students to work-based learning, apprenticeships, internships, and other workforce preparation and job readiness opportunities. Provide direct support and mentoring to new students as they complete the enrollment process, including but not limited to submission of admissions and financial aid applications.

Collaborate with high schools, community organizations, and other partners to drive pre-college engagement activities. Build relationships with students, parents, educators, and community stakeholders to foster trust and community buy-in. Implement best practices in student recruitment, focusing on outreach to underserved communities.

20% Support in the development of comprehensive student orientation transitional programming. Assist with planning and facilitating pre-enrollment activities and presentations for the College, including summer camps, information sessions, campus tours, and off-site recruiting events. Initiate, develop, and maintain positive relationships with faculty, staff, and students across divisions and departments to advance the mission of the college and to impact student readiness and retention across the College in alignment with relevant strategic plans.

5% Maintain accurate records of all student interactions in the EAB/Navigate platform. Help steward the department's overall data management efforts. Utilize Banner, Argos, 25Live, Navigate, Pelli-Biz, and Scholarship database tools for operational support of the Student Success Center. Coordinate with Foundation office staff to award scholarships. Maintain scholarship database. Collaborate with the Title III project staff to assess the effectiveness of MOSAIC interventions. Use data-driven insights to refine and enhance MOSAIC strategies continuously.

5% Coordinate with Marketing and Event Services to timely and effectively promote and coordinate events. Help create and revise marketing materials for the Stay Strong Success Center.

5% Collaborate with Faculty, Staff, Departments and Campus Deans to coordinate recruitment and retention programming and initiatives.

5% Perform other duties as needed.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: 

Ensure a designated percentage of the incumbent’s assigned caseload maintains good academic standing, as represented by persistence and retention metrics. Percentage to be determined in collaboration with the incumbent’s supervisor.

Conduct a minimum of three coaching sessions with assigned caseload students per semester.

Facilitate a designated number of workshops, seminars, and activities per semester as determined by the incumbent and supervisor.

Serve a specified number of student students through the MOSAIC initiative, as determined by the incumbent’s supervisor.

Facilitate a designated number of collaborative initiatives with high schools, community organizations, and other partners.

Create and facilitate a specified number of orientation trainings, transitional programs, and academic support programs to enhance pre-college engagement and ensure full matriculation of students— Number trainings to be determined in collaboration with the incumbent’s supervisor.

Ensure the recruitment, training, and supervision of approximately 50 Orientation leaders for peak seasons (May to August).

Addressing the varied academic, social, and emotional needs of a heterogenous study body can be complex and demanding.

Operating with limited financial, human, or technological resources may hinder the implementation of comprehensive student support programs.

Overcoming apathy or reluctance from students to participate in programs, especially those who may benefit the most from support services.

Efficiently collecting, analyzing, and utilizing large volumes of student data to inform decisions and measure the effectiveness of initiatives.

Ensuring consistent and effective collaboration among faculty, staff, community organizations, and other stakeholders while balancing differing priorities and expectations.

Adapting to evolving educational trends, student needs, and institutional policies, especially in a rapidly changing higher education landscape.

Definitively demonstrating the impact of programs and initiatives on student success, retention, and graduation rates.

Managing a high workload, including administrative tasks, student interactions, and program development, which can lead to burnout.

Creating and maintaining an environment that is respectful and embracing of different cultures, considering the varied origins of the student population.

Implementing and leveraging technology effectively to support student services.

Job Requirements: 

• Bachelor’s degree

Minimum of three years of experience in higher education or postsecondary access with at least one year experience in one of the following:

• Success Coach
• College recruitment
• Advising
• Financial Aid
• Event Planning
• Student/Family support
• College/Career access
• Or other related higher education or postsecondary access experience.

Part-time work experience is calculated at 50% credit of full-time work experience.

Complexity & Creativity:

The employee must have a working knowledge of the academic policies affecting graduation and student success as well as retention data.

The college-going process can be complex, and it is essential to have a comprehensive understanding of it to guide prospective and continuing students effectively. This involves being familiar with the various steps and requirements involved in the enrollment process, such as filling out applications, submitting transcripts, and understanding financial aid options. By having a firm grasp of these intricacies, an individual can better assist students in navigating the process and achieving their academic goals.

Magnitude of Impact:

The breadth of the impact of the Student Success Coordinator - MOSAIC Specialist position is considerable, affecting multiple departments such as academic affairs, student services, counseling, financial aid, and external community partners. Given the complexity of the issues addressed by the position, including student retention, academic success, and emotional support, the timeframe over which the outcomes of the actions will be evident can vary:

Implementation of orientation sessions, student training, initial student meetings, short-term workshops, and seminars.

Issues arising in the short term, like scheduling conflicts or resource allocation, typically require the intervention of a supervisor or department manager.

Notable changes in student engagement rates, mid-term academic performance, effectiveness of mentoring programs, or usage rates of support services.

Challenges in program execution or inter-departmental collaboration may necessitate the involvement of a department manager, director, or Dean.

Overall changes in retention rates, graduation rates, long-term student success, and the cultural shift within the institution towards student support and inclusion.

Significant issues, like consistent underperformance in student retention rates or systemic challenges in student support, might require the intervention of higher-level administrators such as the Dean, assistant vice president, or vice president.

Sharing misinformation in enrollment processes, financial aid, and academic policies could negatively impact persistence, retention, and student success. It is crucial to have effective communication between different organizational levels and across various divisions.

Responsibility for Accuracy:

Prompt communication of changes is crucial to avoid communication errors. Not being aware of changes can lead to misunderstandings, delays, and even loss of business. By disseminating information in a timely manner, employees can prevent errors and maintain positive relationships with clients and colleagues.

Financial Impact:

Failure to comply with academic policies could result in students’ losing time and money associated with degree completion. 

Budgetary:

This position assists the Director with budgetary management as directed. The incumbent will make recommendations to the director as necessary for budgetary needs or enhancements for consideration.

Judgement and Decisions:

This position has input in all aspects of decision-making within the Stay Strong Success Center and the MOSAIC initiative. The incumbent also makes decisions regarding services and programming provided to students.

Nature of Contacts:

Decisions could also impact the success of completing the strategies, activities, milestones, and deliverables of the college at large and the Title III Grant (specifically, the successful expansion of the MOSAIC initiatives), which could, in turn, affect the college’s strategic objectives and mission. The position requires collaboration with many departments within such Financial Aid, Admissions, Advising, Student Support Services, Disability Services, Foundation, Accounts Payable, Procurement Services, Accounting, Payroll, Food Services, Marketing and Communications.

In addition, this incumbent will interact regularly with managers, directors and campus deans to ensure effective coordination of programs, and initiatives

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA 
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900 companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner. 

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