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Retail Associate Manager
TMobile Mountain View, CA
$52k-77k (estimate)
Full Time 4 Months Ago
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TMobile is Hiring a Retail Associate Manager Near Mountain View, CA

Be unstoppable with us!T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.Job Responsibilities:
  • Customer: • Responsible for infusing every store’s Mobile Experts with a passion for T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. • Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem. • Complete observations of Mobile Experts’ interactions with customers, including feedback, to be used in development, training & coaching conversations. • Effectively manage customer wait time. Keep current on products, services and promotions.
  • Owner: • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
  • Education:
  • High School Diploma/GED Req
  • Work Experience:
  • 1 year customer service and/or sales experience, retail environment preferred Pref
  • Knowledge, Skills and Abilities:
  • Communication Req
  • Leadership Req
  • Store Operations Req
  • Licenses and Certifications:• At least 18 years of age
    • Legally authorized to work in the United States
    • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
    Travel:
    Travel Required (Yes/No):No
    DOT Regulated:
    DOT Regulated Position (Yes/No):No
    Safety Sensitive Position (Yes/No):No
    T-Mobile's Commitment
    California Pay Range : $49,725.00 - $67,275.00

    The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

    Never stop growing!T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

    Job Summary

    JOB TYPE

    Full Time

    SALARY

    $52k-77k (estimate)

    POST DATE

    01/02/2023

    EXPIRATION DATE

    01/06/2023

    WEBSITE

    tmobile.net

    HEADQUARTERS

    Milwaukee, WI

    SIZE

    <25

    Show more

    The job skills required for Retail Associate Manager include Customer Service, Leadership, Coaching, Store Operations, Futures, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Associate Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Associate Manager. Select any job title you are interested in and start to search job requirements.

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    If you are interested in becoming a Retail Associate Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Associate Manager for your reference.

    Step 1: Understand the job description and responsibilities of an Accountant.

    Quotes from people on Retail Associate Manager job description and responsibilities

    Retail associate manager assist the store manager, performing all job tasks as assigned.

    02/08/2022: Peoria, IL

    The retail associate manager keeps the store organized, clean, and attractive to customers.

    01/07/2022: Santa Maria, CA

    Retail associate manager oversee the store sales team and other staff members.

    01/04/2022: Las Cruces, NM

    During training, the retail associate manager works very closely with the store manager to learn their daily job functions.

    01/15/2022: Portland, OR

    Experienced retail associate manager also help with hiring, training and supervising employees.

    01/10/2022: Davenport, IA

    Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

    Career tips from people on Retail Associate Manager jobs

    Retail associate manager perform different daily job duties based on the types of products being sold, the size of the retail store, and the number of employees who work there.

    03/06/2022: Nashua, NH

    Successful retail manager are able to nurture that along with clear performance expectations.

    02/01/2022: Amarillo, TX

    Step 3: View the best colleges and universities for Retail Associate Manager.

    College of the Atlantic
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