1 IT Support Technician (Onsite) Job in Ridgeville, SC
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TM Floyd & Company is Hiring an IT Support Technician (Onsite) Near Ridgeville, SC
Job Details
Key Responsibilities:
- Provide investigation, diagnosis, resolution, and recovery for hardware/software problems; when unable to resolve, escalate to second or third level in accordance with escalation processes
- Escalate hardware related problems to the third-party warranty and non-warranty supplier
- Maintain overall ownership of user's issue and service ensuring that they receive resolution within a reasonable timeframe
- Record incident resolutions in ServiceNow
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
- Support the following technologies, such as Windows 10 desktops and laptops, printers, PDAs, basic LAN/WAN connectivity, and others as assigned
- Receive, escort, and guide third party suppliers onsite
- Update asset inventory in asset management system, including the movements from purchaser's stock
- Identify to purchaser any requirement for additional stock of equipment for use as spares
- Support incident manager with incident resolution
- Prepare, implement, and verify software and hardware lifecycle projects through the change management process
- Maintain a secure factory IT environment by keeping devices up to date
- Ability to maintain PCs, laptops, printers, scanners, and other IT hardware
- Strong Windows OS knowledge
- Knowledge in MDT, WSUS, Active Directory, and other Microsoft management technologies
- Basic understanding of LAN and wireless network technologies
- Basic IT security knowledge
- Ability to run or participate in projects around IT hardware
Location: Onsite near Summerville, SC.
23-00262, IT Support Technician
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO
Job Summary
Full Time
$44k-55k (estimate)
04/20/2024
04/22/2024
tmfloyd.com
COLUMBIA, SC
200 - 500
1976
Private
TERRY M FLOYD
<$5M
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