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Customer Engagement Supervisor HOMESENSE NEW STORE OPENING HILTON HEAD ISLAND, SC
TJX Companies Hilton Head Island, SC
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$44k-57k (estimate)
Full Time | Retail 2 Months Ago
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TJX Companies is Hiring a Customer Engagement Supervisor HOMESENSE NEW STORE OPENING HILTON HEAD ISLAND, SC Near Hilton Head Island, SC

At Homesense, we’re helping people let their personality shine in their home. We’re out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: Homesense Store 2017 || 430 William Hilton Pkwy Ste 101 || Hilton Head Island || SC || 29926

Opportunity: Contribute To The Growth Of Your Career.

Leads the frontline to promote a �Highly-Satisfied� customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

  • Promotes a �Highly Satisfied� customer experience
  • Drives customer loyalty through programs and initiatives
  • Addresses customer concerns and issues promptly
  • Updates Associates on current customer experience feedback, goals, and company initiatives
  • Trains and mentors all Associates on Policies and Procedures
  • Provides recognition and constructive feedback on cashier performance
  • Maintains and monitors cash controls including change fund
  • Adheres to all labor laws and meal and break period policies
  • Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
  • Audits and approves paperwork
  • Maintains cleanliness, recovery, and organizational standards throughout the frontline
  • Monitors all frontline equipment, communicating issues to management
  • Executes and adheres to Company directives
  • Maintains and upholds merchandising standards within the queue-line
  • Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
  • Ensures proper and timely handling of damages and Mark out of Stock
  • Promotes a safe environment, reporting any type of safety hazard in the store
  • Other duties as assigned

Who We Are Looking For: You!

  • High School graduate or equivalent degree preferred
  • Available to work flexible schedule including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with/without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register/handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred

This position has a starting pay range of $16.00 to $16.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Applications for this position are always accepted.

We embrace the unknown⁠ at Homesense - and support each other along the way. Every day is a new adventure, a fresh chance to reinvent retail. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover

Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Sierra.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: Homesense Store 2017 || 430 William Hilton Pkwy Ste 101 || Hilton Head Island || SC || 29926

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$44k-57k (estimate)

POST DATE

03/24/2024

EXPIRATION DATE

06/09/2024

WEBSITE

tjx.com

HEADQUARTERS

EL CAJON, CA

SIZE

>50,000

FOUNDED

1956

CEO

JOSIE STANLEY

REVENUE

$10B - $50B

INDUSTRY

Retail

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About TJX Companies

The TJX Companies, Inc., the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, is ranked 85 among Fortune 500 companies. At the end of 2017*, the Company had over $35 billion in revenues, more than 4,000 stores in 9 countries, 3 e-commerce sites, and approximately 249,000 Associates. We operate T.J. Maxx and Marshalls (combined, Marmaxx), HomeGoods, Sierra Trading Post, and Homesense, as well as tjmaxx.com and sierratradingpost.com, in the United States; Winners, HomeSense, and Marshalls (combined, TJX Canada) in Canada; and T.K. Maxx in the United Kingdom, Ire...land, Germany, Poland, Austria, the Netherlands, and Australia, as well as Homesense in the U.K. and Ireland and tkmaxx.com in the U.K. (combined, TJX International). More
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