Salesforce Systems Administrator

JOB DUTIES:

• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, process builder, validation rules, approvals, dashboards, reports, etc.
• Driving the innovative use of Salesforce.com as a productivity tool and business platform
• Interfacing with end users to understand feature requirements and/ or address support issues and working collaboratively with our Analyst and Development teams on more complex requests & issues.
• Maintaining & enhancing visual layouts, process builder and business logic to enhance business processes and improve user experience.
• Deploying Salesforce meta-data between non-production and production environments using appropriate tools
• Creating documentation, maintaining standardization and looking for ways to continuously improve processes & procedures.
• Developing, launching and managing in-depth dashboards and reports for all team functions at both management and individual levels
• Remaining current on Salesforce.com best practices and technologies and advising on these practices for Salesforce based solutions.
• Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications.
• Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform.
• Creates support documentation and procedures
• Mentors and trains junior team members as well as training peer team members to address skill gaps.

KNOWLEDGE/ SKILL REQUIREMENTS:

• 1-3 years of experience implementing and configuring Salesforce.com for 100 users.
• Certified Salesforce.com Administrator (ADM-201) required with Advanced Administrator certification also preferred.
• CPQ, Sales Cloud, and Service Cloud knowledge.
• Must be able to implement/understand 3rd party integrations with Salesforce
• Must be able to transform business objectives and functional requirements into technical Salesforce solutions.
• Capability to manage the migration of change sets from development and testing sandboxes into the Salesforce production instance.
• Self-starter with a strong ability to use initiative and work autonomously or as part of a team on multiple efforts.
• Effective at training employees in all areas of Salesforce
• Experience documenting and analyzing processes, procedures, and/or policies.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
• Demonstrated ability to learn and embrace new technologies, applications and solutions.
• Excellent organizational skills and high attention to detail
• Solid background/expertise with Microsoft Office
• Experience providing top notch support to co-workers via phone, slack, Microsoft Teams, email, conference calls and in person
• Commitment to meet schedules and deadlines
• Excited by researching and solving issues for co-workers

• Generous 401K with matching 4% of base salary
• Health insurance paid 100% for employee; 80% for spouse/dependents
• Unlimited Paid Time Off (PTO) and paid holidays
• Company social events, free snacks, professional development, paid volunteer time, on site massages, etc.