You haven't searched anything yet.
The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls.
They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments :
Role Specifics :
Manage incoming customer calls and all aspects of inbound order management
Completes outbound phone calls / campaigns as assigned
Elevate unresolved customer issues to designated departments
Own follow up to customers related to inbound calls and customer requests / issues
Drive customer adoption to self-service tools through helpful communication and support
Drive communication between Sales and Operations related to customer service
Provide B2B and AR support as needed
Completes outbound phone calls / campaigns as assigned
Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested*
Competencies :
Customer Focus : Building strong customer relationships and delivering customer-centric solutions
Resourcefulness : Securing and deploying resources effectively and efficiently
Drives Results : Consistently achieving results, even under tough circumstances
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives
Experience :
Knowledge, Skills, and Abilities :
Excellent written, interpersonal, and verbal communication skills
Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
Microsoft Office experience
This role is based out of TireHub's location at : 1325 Chastain Rd, Kennesaw, GA
Last updated : 2024-03-09
Full Time
$50k-64k (estimate)
03/13/2024
04/11/2024
tirehub.com
Dunwoody, GA
200 - 500
The job skills required for Customer service specialist include Customer Service, Problem Solving, Commitment, Microsoft Office, Verbal Communication, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.