Specialist, Customer Service

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead for role-specific training, daily work plan and performance management. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.

Competencies

Optimizes Work Processes, Manages Ambiguity, Drives Results, Collaborates, & Builds Effective Teams.

The individual must exhibit the following core TireHub commitments: Approachable, Adventurous, Relentless, & Speedy!

What’s in it for you?

• Competitive Hourly Rate
• 1st Shift Only! No Rotating Schedules!
• Paid Every Friday & Off every Sunday
• WE pay 100% of your HDHP if you choose our “Single Hubber” coverage.
• Medical, Dental, Vision, Life Insurance, and MORE! (Optional)
• 6 Paid Holidays 4 Paid Floating Holidays & 7 Paid Sick Days
• Tuition Reimbursement after 1st year Anniversary! Up to $5,250/year
• Tire Purchasing Discount up to 25%
• 401k with company match, up to 4%

Experience:

• 2 years minimum previous sales or customer-facing experience preferred
• Demonstrated success with over-the-phone communication
• Product & Industry sales knowledge preferred

Knowledge, Skills, and Abilities:

• Excellent written, interpersonal, and verbal communication skills
• Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
• Microsoft Office experience

The hourly rate for this position is $18.91 to $28.37.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)