Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Company
Our client, whom we will refer to as Confidential Company, partners with many Urgent Care centers & Occ-Med practices, and Provider & Hospitals and enables them to be future ready. Confidential Companys proprietary AI driven Auto Coding and revenue Leakage identification engine and healthcare coding specific tools improves revenue, confirms compliance, reduce human errors, decreases claim submission time and increases customer satisfaction. Their highly scalable and robust technologies help clients meet new business demands through data liquidity and interoperability with their existing technology.
As the Healthcare industrys focused comprehensive digital suite, the company uses AI, ML, NLP and various automation techniques to remove the pains of manual processes and inefficient outsourcing. Confidential Company's ACE helps harness the power of data in a variety of structured and unstructured formats to drive straight-through processes.
Who We Are Looking For:
The ideal candidate will be a strongly motivated individual who builds genuine relationships with people and leverages his/her industry and domain expertise to ensure customers succeed, while exceeding organizational revenue goals. The ideal candidate will be proactive, professional, work on-site, and will serve as a liaison between clients and cross functional internal teams to ensure timely and successful support is provided. The selected candidate must possess a CPC Certification.
About the Job
Essential Duties within Customer Success:

• The CSM will conduct demonstrations and workshops within clients teams as required to promote solutions and adoption
• Actively lead and manage user workgroups in helping improve adoption of technology solutions
• Will actively communicate and creatively engage with end users to understand feedback, problem and delight areas and communicate such findings for strategic change
• Understand change management needs for Client-side managers and Providers as they progress through into a technology driven environment
• Active participation in review calls, trouble-shooting discussions to help meet customer objectives
• Assist in preparation for monthly/quarterly client meetings, presentations, tracking of account plan strategies and tactics
• Triage incoming client questions/issues and ensure they are tracked until completion.
• Manage routine client support activities and resolution of routine to complex client issues and requests
• Performs audits and data quality/utilization reviews on outpatient encounters to ensure the clients guidelines and compliance are being adhered to
• Provide project management support for other projects as needed
• Work with multi-cultural teams - interface with Delivery/Technology team in India

Essential Duties within Customer Retention:

• Periodic in person visits to various client offices / centers to build relationships and engage with user groups
• Track changes in client organization and follow key decision makers and influencers and align with their objectives.

Essential Duties to Ensure Organic Growth:

• Own the growth target and drive strategy to exceed targets
• Articulate support needs/budgets to achieve business goals
• Identify marketing and PR requirements to better service and grow existing relationships

Essential Duties Related to Up/Cross Selling:

• Understand the capabilities of the Confidential Company solution suite and up sell/cross sell into key relationships
• Map key influencers and decision makers within client organizations to help shape their digital transformation strategies

Qualifications:
Education and Experience Requirements:

• Bachelors degree in any discipline is preferred.
• 5 years of experience in medical coding and customer service is required.
• CPC Coding certification is required.
• Previous experience in the industry with exposure to Clinical operations is preferred.

Knowledge, Skills, and Abilities:

• CPC certified with Clinical/Medical coding/auditing experience.
• Should possess a customer-oriented attitude, excellent communication, and presentation skills.
• Ability to build strong and lasting relationships with clients.
• Ability to maintain a calm and patient demeanour, even in difficult situations.
• Ability to lead productive client meetings by setting clear agendas, managing time effectively, and achieving the meeting's objectives.
• Will have good problem-solving aptitude and will work well with teams
• Will possess meticulous planning and execution skills.
• Must have a reasonable reach into the peer community of Providers
• Will have good knowledge on the Healthcare RCM industry and will also have a clear understanding of the complex business processing needs of the industry.
• Will have a good flair for technology and would ideally be someone who has/had embraced technology in their own roles.
• Strong problem-solving skills, ability to address customer needs and make sound decisions
• Strong Work Ethic, Self-Motivation, and desire to succeed.
• Expert level of proficiency with MS Office Suite including Word, Excel, PowerPoint
• Customer Service oriented, detail oriented, professional attitude.
• Ability to develop metrics, collects data, analyze data to identify root cause, measures performance against process requirements.
• Readiness to travel domestically (US) as needed to meet client associates and leaders. Exdions clients are spread across the US.
• Should be able to engage senior client members professionally & proactively.