DoctorLogic is looking for a talented Customer SuccessManager to help our growing customer base succeed online!

The DoctorLogic Website Marketing Platform has helpedthousandsof doctors including plastic surgeons, dentists, and dermatologists to increase their number of new patients, grow their practice, and outperform their competition online. This is a well-funded company with an industry-shaping platform started by proven entrepreneurs with a successful track record for this type of application.

As a Customer Success Manager at DoctorLogic, you will play a critical role in managing the relationships, strategy, and well-being of our customers. You will work with our doctors to proactively drive product adoption, help their business objectives, advise on best practices, and act as the voice of your customers internally at DoctorLogic.

If you want to love what you do, who you do it with, and be proud of the products you support, DoctorLogic is the right fit for you!

What Will You Be Doing?

• Cultivate and manage a client portfolio, facilitating successful customer relationships, working collaboratively to drive adoption of best practices, ensure retention, improve satisfaction, and inspire customer loyalty
• Educate and consult clients on SEO best practices, digital marketing growth tactics, and industry standards.
• Cultivate customer champions through a trusted advisor relationship to identify referrals, upsell opportunities, by referencing customer successes and case studies
• Work with customers to establish goals and key performance indicators
• Conduct monthly/quarterly customer performance reviews
• Become the subject matter expert on digital marketing, the healthcare industry, and medical specialty trends
• Share relevant insights through product training and webinars on how customers can best leverage DoctorLogic’s software to maximize ROI
• Collaborate with sales teams to ensure growth attainment
• Work cross-functionally with other departments on projects focused on improving customer success
• Maximize customer value through the applied use of Digital Marketing tools and analytics

What Will You Bring To The Team?

• 2 years of experience supporting SEO, PPC, Websites / Digital Marketing
• 3 years of account management experience, preferably in a Digital Marketing agency
• Ability to manage 50 clients at any given time
• Extensive knowledge in SEO, PPC, Google Analytics, Websites, and CMS is required
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
• Self-starter who thrives in a fast-paced, high growth, rapidly changing startup environment
• Ability to prioritize, multi-task, and perform effectively under pressure
• Proven track record and mastery in building consultative relationships through implementation, renewal, and upsell
• Passionate about customer experiences, detail-oriented, strong verbal and written communication skills
• Ability and willingness to travel to client engagements

What’s In It For You?

• This is your chance to work inside a team that is competitive but still collaborative and thrives on revolutionizing the medical marketing space. We love being creatively strategic together.
• An opportunity to get in on the ground floor of our rapidly growing company and work alongside an incredible team of smart and supportive people
• The opportunity to work with support, product, and development teams to directly impact the quality of our platform and our customer's performance
• The chance to work with fascinating customers, whether it’s a plastic surgeon in Beverly Hills trying to improve their brand or the VP of a healthcare system looking to acquire new patients in a competitive market. You will actively help contribute to their growth and expand their reach to millions of patients
• Our compensation is generous, and we are transparent on how you can succeed here. When the business grows, we want you to be rewarded right alongside the company. Competitive salary commission, health, dental, and vision insurance

Why build your career with DoctorLogic?

We believe you have a right to know what’s expected of you. There should be no gray lines.We believe in allowing our team members the flexibility to work from the place they are most comfortable and productive at. We provide you with the tools and equipment you need to work at what you do best every day. We believe that your family and personal life are crucial to our success. We care about co-workers and their families. We believe in creating products that delight our customers. Your opinion counts. We want YOU to succeed because we all benefit when that happens.

About Us

The DoctorLogic Patient AcquisitionPlatform has helped thousands of healthcare providers increase their new patient volume and grow their practice. Our all-in-one, best-in-class Platform for the healthcare industry is respected as the top-performing platform for practice growth while saving our doctors both time & money.

This is a Telecommute/Work from Home position.