Northeast (Preferably PA, DE, NY, NJ, MD) Operations Business Coach

Tint World®

WHO WE ARE:

TINT WORLD® Automotive Styling Centers™ is America’s largest and fastest growing automotive accessories and window tinting franchise; specializing in automotive, commercial, residential, and marine window tinting, protective film, vehicle wraps, audio and electronics, security systems, car and truck accessories, wheels, and tires, detailing and ceramic coating. With currently over 100 locations in the United States, Canada, Saudi Arabia, and United Arab Emirates, we are seeking motivated individuals to join our Operations team as we continue to scale our business to new heights.

HOW WE WORK

At TINT WORLD® Franchise Headquarters, we believe in the power of our people and the potential of our franchise owners. We value collaboration and relationships and behave like owners of our roles by thinking outside of the box to address problems with solutions that deliver results. We enjoy a fast-paced environment with open communication. Most importantly, we put our franchise owners first by understanding their needs and consistently creating systems and processes for their continued sustainable success.

WHAT YOU WILL DO

A successful Operations Manager creates and maintains strong business relationships with an assigned area of franchise business owners. They are responsible for the overall success of a territory by establishing and achieving performance goals and ensuring franchise owners can achieve the highest levels of success within their businesses. Coach, Develop, and Motivate business owners and teams to maximize profitability, streamline operations, improve KPI performance, and continue to build momentum for the Tint World brand. This position will report directly to Vice President of Operations.

RESPONSIBILITIES:

• Assess franchisee's current understanding of KPIs and their importance to the business.
• Be able to discuss in detail specific KPIs that are relevant to the business.
• Set clear and achievable KPI targets that align with the franchisee's business objectives.
• Define specific, measurable, attainable, relevant, and time-bound (SMART) goals for each relevant KPI.
• Work with franchisees to identify the root causes of underperformance in specific KPIs.
• Encourage owners to critically analyze the people, systems, and processes that will drive operational excellence.
• Provide resources that will help owners work towards operational and financial goals.
• Schedule regular check-ins, in person and virtually, to review progress, address challenges, and celebrate successes.
• Provide frequent constructive feedback on business performance and provide guidance for any necessary course corrections.
• Motivate performance by highlighting the positive impact of their efforts on the business.
• Share successful strategies and practices with other franchisees to promote cross-learning.
• Provide effective leadership and guidance to franchisees, fostering a collaborative and motivated work environment.
• Regularly provide financial performance reviews using the tools available.
• Analyze P&L documents to highlight Revenue vs. Gross Profit to articulate how to maximize profitability through operations.
• Identify trends or changes to expenses versus prior periods that impact profitability.
• Connect the P&L analysis to the company's overall business strategy.
• Collaborate with other departments, such as marketing, Franchise Development, IT, and finance, to ensure alignment of operational strategies with overall business goals.
• Plan and execute operational special projects as required, ensuring timely delivery within scope, budget, and quality parameters.
• Develop and implement contingency plans to address unexpected disruptions and emergencies that may impact operations at a franchise location or area.
• Contribute to the development of operational strategies and long-term business plans, aligning with the organization's growth objectives.
• Ensure franchisees adhere to company policies, procedures, and brand standards, maintaining consistency and quality across the network.
• Conduct regular audits and inspections to assess compliance with operational, safety, and legal requirements.
• Implement corrective actions and improvement plans to address any non-compliance issues.
• Implement quality control measures to ensure services meet established standards and customer expectations.
• Identify market opportunities, competitive threats, and industry trends to drive business growth and maintain a competitive edge.
• Contribute to the development of operational strategies and long-term business plans, aligning with the organization's growth objectives.

Compensation

• Competitive Salary based on experience.

Education And Experience

• College degree or equivalent experience required.
• Proven track record of success in regional franchise management and/or multi-unit operations.

Requirements

• Must be willing to travel 80% of the time.
• Ability to work independently with minimal supervision.
• Ability to work in a fast-paced environment.
• Must be able to build credibility and trusting relationships with franchise network.
• Good oral, written, and interpersonal skills.
• Strong organizational and planning skills.
• Analytical and problem-solving skills.

BENEFITS

• Medical, Dental, Vision Insurance Coverage Program
• 401K Investment Program (with Company Match!)
• Paid Time Off