2 Retention Specialist Jobs in Jacksonville, FL
Tim Tebow Foundation is Hiring a Retention Specialist Near Jacksonville, FL
- Help develop and implement comprehensive recurring giving family retention strategies to enhance the giving family experience and maximize retention/churn rates.
- Help create personalized communication plans tailored to each segment, utilizing various channels such as email, social media, direct mail, and phone calls.
- Coordinate with multiple teams to ensure consistent messaging and branding across all giving family touchpoints.
- Conduct regular feedback surveys and analyze data to identify areas for improvement in the recurring community journey.
- Collaborate with the fundraising team to identify opportunities for engagement and cultivation events.
- Serve as the primary point of contact for recurring giving family inquiries, feedback, and concerns, ensuring timely and personalized responses.
- Implement strategies to recognize and acknowledge giving family members for their contributions, including personalized thank-you notes, recognition events, and giving family appreciation campaigns.
- Monitor recurring giving family patterns and behavior to identify at-risk members and develop targeted strategies for re-engagement.
- Utilize software to maintain accurate records, track interactions, and report on key metrics related to retention and churn rates.
- Stay informed about industry best practices and emerging trends in recurring giving family relations and retention, continuously seeking opportunities to enhance our approach.
- Manage and monitor shared email inboxes, ensuring prompt response and appropriate routing of incoming communications.
- Prioritize and escalate urgent matters to the relevant team members for timely resolution.
- Maintain organized email archives for easy reference and retrieval of information.
- Bachelor's degree in communications, marketing, nonprofit management, or related field.
- Proven experience in recurring donor community relations, fundraising, or customer relationship management within the nonprofit sector.
- Excellent interpersonal and communication skills, with the ability to build rapport and trust with giving family members from diverse backgrounds.
- Strong project management skills, with the ability to prioritize tasks, manage deadlines, and multitask effectively.
- Analytical mindset, with experience in data analysis and reporting to inform decision-making.
- Creative thinker with a passion for developing innovative strategies to engage and retain giving family members.
- Familiarity with giving family management software and digital marketing tools preferred.
- Commitment to the mission and values of our organization, with a genuine passion for making a difference in the community.
- Ability to work effectively in a fast-paced, dynamic environment and meet tight deadlines.
- Previous experience in nonprofit fundraising or donor relations is a plus.
Job Summary
Full Time
Sports & Recreation
$50k-59k (estimate)
04/18/2024
06/16/2024
timtebowfoundation.org
Saint Johns, FL
25 - 50
Sports & Recreation
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The job skills required for Retention Specialist include Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Retention Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retention Specialist. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Retention Specialist job description and responsibilities
Analyze client volumes and utilize the information to make needed adjustments and to develop strategic plans for the future.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Retention Specialist jobs
Develop an understanding of what is needed to create a great client experience.
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Prepare and present presentations to various audiences to influence the loyalty and retention program.
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Work closely with various business units to develop objectives.
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Step 3: View the best colleges and universities for Retention Specialist.
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