Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.
Responsibilities

• Understand seller verification/KYC requirements in the US and execute seller due diligence in accordance with those requirements
• Work with moderation to deliver SOPs, ensure accuracy, and drive improvements
• Own recommendations and implementation of outside 3rd party agencies to support the seller verification process
• Lead cross-functional education on the topic of seller verification and onboarding
• Advise, guide, and direct regional business and security leaders and stakeholders on outcome of investigation to drive strategy and execution of resolution or improvement plans.
• Support deep dives and investigations as needed including reporting to the executive level on outcomes
• Collaborate and partner with peer Seller Verification Specialists across the regions to deliver consistent and effective investigative standards globally.
• Create and distribute reporting related to seller verification accuracy
• Willingness to become an expert in TikTok infrastructure, policies, products, tools, systems, and data.
• Identify opportunities to improve processes, protocols, and policies at scale to reduce risk.
• Work autonomously in a fast paced, highly demanding and ambiguous environment.

Qualifications
Minimum Qualifications:

• 5 years of professional experience in e-commerce, specifically with KYC/due diligence processes, consumer product safety, compliance or regulatory research experience
• Experience with analytical tools (i.e. Excel) and metrics to drive analytics and determine improvements.
• Exceptional communication and stakeholder management skills with proven ability to communicate clearly at all leadership levels.

Preferred Qualifications:

• Comfortable managing through ambiguity, making thoughtful and sound judgments during stressful environments, with multiple priorities in a dynamic, fast-paced, changing environment
• Ownership with exceptional bias for action; self-starter with the ability to work well under pressure to solve problems and meet objectives.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
Job Information
The base salary range for this position in the selected city is $89208 - $152000 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.