Responsibilities
Company Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We have global offices including Los Angeles, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.
Why Join Us?
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About the Team & Role:
The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. We work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.
A Team Lead at TikTok doesn't just lead, they empower our people at the forefront of keeping the platform safe and successful to do their best work, day in, day out. We’re looking for a dedicated and supportive people manager who can drive metrics, teamwork, and excellence in a fast-paced multi-lingual and multi-cultural environment to join us.
Responsibilities:

• Manage day-to-day operations to ensure processes and workflows are properly applied.
• Drive business goals through monitoring team members' performance, setting performance plans, coaching and guiding direct reports.
• Closely collaborate with strategy, process & improvement, policy, and other key stakeholders to align processes and develop solutions to eliminate business gaps and complications as well as enhancing customer satisfaction.
• Learn and understand internal & external customers' requirements, key focuses, pain points and opportunities.
• Constant effort of improving processes and workflow and the way teams operate.
• Act as the main point of source for the team of TikTok's tools, products and processes.
• Provide management with insights that help drive the overall strategy of appeals team.

Qualifications
Minimum Qualifications:

• People management experience
• Deep understanding of service management and service delivery

Preferred Qualifications:

• Customer oriented, with good listening skills.
• Strong ability to comprehend and balance business management and operational perspectives.
• Excellent ability to analyze and interpret business information and translate data into solutions.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2