Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As an Investigation Analyst on our Trust & Safety team, you will be part of a group that provides investigation support and analysis of platform threats across markets and different Trust and Safety problem spaces. You will work cross-functionally with product managers, program managers, operations, policy, and technical teams to find gaps in current threat response processes such as detection and mitigation.
You will work using tools and processes to take out bad actors and content at scale from the platform and use them daily. You will be responsible for conducting deep dives into multiple different challenges of abuse to identify trends and patterns, find gaps and come up with solutions to address them. Based on your findings, you will be using data to influence other teams to make necessary improvements in abuse fighting processes.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
Responsibilities

• Use domain and language expertise to review and respond to internal and external Trust and Safety signals of abuse;
• Conduct investigation deep dives in an effort to discover policy, detection and mitigation gaps through trend analysis, signal identification and root cause analysis;
• Implement solutions by using data and insights to influence other Trust and Safety teams in Product, Policy, Process and Detection to make necessary improvements to improve the overall ecosystem;
• Take appropriate action based on established procedures. Think with scale and impact in mind to remove abuse using tools and data;
• Work both reactively and proactively to prevent escalations and influence strategic and business decisions. Review signals and data to determine whether further investigation and/or escalation is required;
• Proactively search for undetected abuse by leveraging internal data, open-source intelligence and third party private intelligence;
• Actively contribute to intelligence gathering and strengthen investigation SOPs.

Qualifications

• Experience in relevant domains (or domains with transferable skill sets) such as Business Analytics, Risk Management, Investigations, Threat Analysis, Trust and Safety, Fraud or Integrity;
• Understanding of online Trust and Safety issue areas and content problems associated with it (For example: Minor Safety, Violent Extremism, Adult Nudity, Illegal Goods, Bullying and Harrassement or Hate speech);
• Use data to drive analytical insight. Operational skillset and focus, combined with project management and investigative mindset;
• Excellent communication skills (both written and verbal). Open, collaborative and proven team player;
• Availability to work non-standard hours, including weekends, holidays and on shift-based schedules as required;
• You have fluency in both English and in Arabic. This is critical as you will be responsible for the Arabic language markets.

Preferred qualifications

• Strong and proven data analysis skills (SQL);
• Understanding of technology including the capabilities and limitations when designing defenses, processes and/or recommending solutions;
• Understanding of Trust & Safety Moderation or Moderation Quality Assurance;
• Additional educational background in International Relations, Criminal Justice/Psychology, Political Science, History, Area Studies, Journalism, or other relevant fields.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ts.accommodations@tiktok.com .