Description

Position Summary

The Physical Therapist Technician is responsible for tasks delegated to her/him to provide effective customer service, quality of rehabilitation procedures, and to ensure a smooth operation for the clinic.

Major Duties and Responsibilities

• Answers patient questions quickly, politely, and directs patient requests to the appropriate staff.
• Contact and schedule new patients and reschedule current patients and no-shows as needed.
• Prepare paperwork and physical environment for the patient.
• Maintains the medical record for each patient and keeps charts in compliance with necessary forms.
• Demonstrates the knowledge and skill necessary to service patients based off of their plan of treatment.
• Works with referral and insurance sources to obtain information needed to file insurance claims, facilitate understanding with patients and to work within assigned benefits.
• Provides patients with an exit questionnaire upon patient discharge.
• Other duties as assigned.

Qualifications

Knowledge, Skills and Abilities

• Ability to work scheduled hours as defined in the job offer.
• Ability to exhibit emotional maturity.
• Ability to concentrate on details in a busy environment.
• Ability to maintain confidentiality.
• Ability to deal with the public effectively and patiently.
• Ability to speak clearly and understandably.
• Ability to create and maintain strong relationships with employees, referral sources and patients.
• Skill in interpersonal communication.
• Skill in multi-tasking.

Education / Training / Requirements

• Associates Degree or Bachelor's Degree in Kinesiology preferred.
• One to three months related experience.
• Current CPR certification.

Physical Demands

• Ability to stand and walk for long periods of time.
• Ability to sit for extended periods of time.
• Ability to climb or balance for limited periods of time.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 25 lbs.*
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Ability to smell.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail
• Accomplished in word processing and worksheet utilization

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).