Description

Thurmond Eye Associates has been the Rio Grande Valley for over 60 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of medical and surgical treatments so that all options are available to our patients. Thurmond Eye Associates is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. 

Thurmond Eye Associates is affiliated with Ascend Vision Partners premier network of Ophthalmic Medical Services.

The Patient Services Specialist (front desk associate/medical receptionist) position allows you to provide a welcoming environment to both our patients and physicians. This position also provides an opportunity to grow into other roles such as Ophthalmic Technician/Scribe or Surgery Counselor. Our patient services staff report high levels of satisfaction with their roles at Thurmond Eye Associates because they get to play a vital role in building relationships with our patients and creating a memorable experience for them. Though the days may be long and busy, they find the results to be well worth the effort.

Our patient services specialists (front desk associates/medical receptionists) greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits. This is a great position for someone who has customer service experience, regardless of industry. We will train the right candidate.

Position Responsibilities:

Obtain demographic information, including insurance and running for verification

Schedule appointments according to our company protocols

Obtain copies of driver’s licenses and insurance cards

Explain consent forms and obtain patient signatures

Collect co-pays, past due balances, and set-up payment plans as necessary

Process incoming faxes, scan documents into patient charts, and send for medical review

Send office notes/scheduling updates to referring physicians

Check out patients and schedule follow up appointments appropriately

Help clinical team coordinate outbound referrals

Balance cash drawer daily

Prepare nightly deposit

Work reschedule and recall list

Communicate frequently with clinical/optical teams

Other duties as assigned

Requirements

Required Qualifications:

Medical work experience is NOT required, but it can increase your starting rate

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork

Strong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)

Able to work long and irregular hours, and travel to different locations based on clinic needs

Ability to master ophthalmology terminology

Required to have reliable transportation between local clinics during the workday (mileage is reimbursed)

High School Graduate, or equivalent

Desired Qualifications:

Experience in a busy health care facility, optometry, ophthalmology and/or retina clinic

Bilingual in English and Spanish Languages

Physical Demands:

Ability to view patient images and operate computer devices

Ability to converse with patients - speaking and hearing

Frequent use of a computer, keyboard, and mouse

Near constant standing and walking

Other Position Details:

Schedule varies depending on assigned role and/or assigned physician

Monday to Friday schedule; Opening and closing shifts at most locations

Some job titles that usually have relevant experience for this position: medical/veterinarian assistant, phlebotomist, certified nurses assistant, customer service assistant