Description

We are seeking an Overnight Client Care Representative to join our team at ACCESS Pasadena!
ACCESS Specialty Animal Hospitals are some of the most advanced, inclusive, and progressive veterinary multi-specialty referral hospitals in Southern California. Here there are lots of opportunities for your career growth and development. While we offer benefits normally associated only with large hospitals, our specialty culture nurtures a collaborative team environment that is the envy of many.
Pay - $19-$21/hr dependent upon experience plus shift differentials of $2 between 7pm-11pm and $3 between 11pm-7am.

Some duties you can expect will consist of:

• Answer incoming calls, triaging urgent messages, directing calls to appropriate department
• Effectively communicate/resolve client questions via phone and email
• Maintain an empathetic and compassionate demeanor when working with our pet parents
• Assist referring hospitals with questions in timely and efficient manner
• Maintain medical records

What makes the best candidates?

• Have a desire to help people through what is often a stressful event in their lives
• Minimum two-years of experience in a customer service role (prior veterinary experience preferred)
• Must be able to read, write and speak English fluently

We care about you and your family with benefits such as 100% paid parental leave (and purr-rental leave), paid bereavement, financial planning assistance, educational opportunities and much more!
Apply today to speak with a member of our leadership team!