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Thrive Networks Inc is Hiring a Security Business Analyst Near Lakeland, FL
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!! Position Overview Thrive Networks seeks a Security Business Analyst to streamline client communications and enhance security service outcomes. The role centers on conducting recurring meetings with clients to discuss security performance and operational concerns, developing tailored reports for security operations analysis, and driving client service improvements. The analyst plays a key role in the smooth onboarding of security solutions and in fostering strong client relationships through effective feedback mechanisms and quality improvement initiatives. Primary Responsibilities
Conduct recurring meetings with clients subscribed to our security services to:
share performance insights
discuss operational concerns
review client security tools' dashboards and portals and provide walkthroughs as needed
Work with internal teams to develop customized reports tailored for client use, aiding in the analysis of their security operations
Develop and implement client quality improvement plans in partnership with Security Operations leadership
Provide operational improvement recommendations based on client feedback and data analysis
Attend internal and external onboarding meetings representing the Security Operations teams
Consult with project management, Deployment, and Security Operations teams to ensure successful onboarding of security solutions
Identify feedback trends to enhance client experiences with our services
Proactively follow up with clients after feedback from CSAT surveys
Relay customer feedback and suggestions to the Security Operations leadership team
Other duties as required
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field
Basic understanding of network protocols, operating systems, application layer protocols, and security best practices
Basic familiarity with Security Information and Event Management (SIEM), Endpoint Detection and Response (EDR), and other foundational cybersecurity concepts
Understanding of cybersecurity threats
Ability to explain technical concepts in a clear and understandable manner