Job Description:

SUMMARY

Enforce departmental rules and policies as well as investigate criminal activities in and around the casino and tribal property. Generate written reports on all incidents as directed by the security policies and procedures. Ensure the safety and wellbeing of all tribal members, guests and Team Members and the protection of tribal assets

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Learn, comprehend and comply with all tribal policies and procedures, MICS, Gaming Regulations and requirements.
• Participate in security operations on a day to day basis as well as special events.
• Provide protection to tribal members, Team Members, customers, and tribal property.
• Monitor all activities for unauthorized removal of property.
• Write detailed reports on accidents, administer first aid, and provide assistance as required.
• Enforce all Tribal, City, County, State, and Federal Laws and/or Ordinances where applicable.
• Inspect fire suppression equipment on a daily basis to ensure each is operational.
• Inspect all areas for safety and fire hazards; file reports on same.
• Write detailed reports and maintain records regarding incidents of theft, injury, property damage etc.
• Guard transfer of money and chips from casino pit to main cage.
• Promote teamwork and quality service through daily communication and coordination with all departments, including needed property or service concerns.
• Integrate the Three Rivers brand purpose into all processes, communications and guest/team member experiences.
• Maintain awareness of, and effectively communicate to other staff, property-wide/company promotions, events and programs. Keep fellow team members/guests informed regarding the direction of the organization.
• Ensure that all fellow team members will adhere to and deliver Superior Guest services striving to exceed our internal and external guest expectations.
• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Ensure living the brand/purpose in all work activities: 'Every day, we deliver uncommonly kind experiences that connect people to the coast.'
• Communicate effectively both orally and in writing.
• Other duties as directed by management.

WORKING CONDITIONS & ENVIRONMENT

• While performing the duties of this job the Team Member is occasionally exposed to moving mechanical parts.
• The noise level in the work environment is usually loud.
• Must be able to work in a smoke-filled environment.
• Must be able to work all shifts, weekends, holidays & special events as needed.

• This position is determined to have potential for possible exposure to Bloodborne Pathogens.

PHYSICAL & MENTAL DEMANDS

• While performing the duties of this job, the Team Member is frequently required to stand, walk, sit, kneel, use hand to finger, handle or feel, reach with arms, climb or balance, stoop, crouch, or crawl and talk or hear.
• The Team Member must occasionally lift and or move up to 50 pounds.
• Specific vision abilities required by this job include but are not limited to close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze and interpret general business periodicals, professional journals or governmental regulations.
• Ability to write reports business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups or managers, customers and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Guest service is the foundation of our success at TRCR, and good relations between Team Members and guests is essential. In addition, we operate 24 hours per day, 7 days per week. Therefore, the following criteria apply to all TRCR Team Members, regardless of the position they occupy:

• Maintain appearance standards as outlined in TRCR Handbook.
• Interact with the guests or general public in a courteous, professional and efficient manner.
• Maintain a good attendance record as outlined in TRCR Handbook.

As outlined in the TRCR Handbook, federal law provides exceptions under certain circumstances. In all other situations, Team Members should consider the duties and expectations in this Job Description to be the 'gold standard' applicable to all work for TRCR.

JOB LOCATION

Three Rivers Casino Resort, Florence

5647 Highway 126

Florence, Oregon 97439