The Operations Captain functions in the clinical capacity of an advanced life support paramedic and is responsible for providing field command, supervision and leadership; mentoring and developing Lieutenants, Field Training Officers, and new and current clinical employees. Works closely with the Operations Battalion Chief to manage the emergency response system and maintain clinical performance through direct clinical supervision as well as through quality assurance and improvement chart review. Also works with Lieutenants, Field Trainers and Education and Training Division to support efforts to deliver relevant training materials and training for TVEMS employees and partner agencies. Also works closely with the TVEMS Education and Training Division to develop training materials and provide training for community members within the TVEMS service area. May also represent the organization in command posts and emergency operations centers.

EMPLOYMENT STANDARDS:
Education/Experience/Qualifications:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

Knowledge:

Principles and techniques of training and performance evaluation and adult learning. Pre-hospital advanced emergency medical practices, TVEMS protocols, policies, procedures, and equipment. Incident command and emergency management knowledge. Basic human resources knowledge, performance evaluation and personnel management.
Skills:

Communicates clearly and concisely, verbally and in writing; supervising, training, and evaluating subordinates. Ability to set up and maintain records and files as required for effective operational functions. Operation of all company vehicles and equipment; delegating responsibility and achieving results through subordinates; maintaining order in an environment of changing priorities.
Physical Requirements:
Be able to perform such full range of body movement as bending, stooping, crawling, kneeling, walking, running, lifting, climbing, and carrying all under stressful and often unstructured, uncontrolled, potentially dangerous situations. Must be physically capable to carry heavy medical and rescue equipment and the sick or injured.
Behavioral Competencies:
Must possess leadership skills to support TVEMS vision and mission. Maintain confidentiality of all work information. Demonstrate an ability to function successfully in a team environment, and to determine relevant information to communicate to both supervisors and subordinates. Exhibit courteous, compassionate, and respectful treatment of internal and external customers. Display a positive attitude and flexibility in changing situations. Participate in identifying problems and suggesting solutions. Provide a supportive environment for the development of subordinates. Supports and maintains a culture of accountability.
COMPANY WIDE EXPECTATIONS:

Refrains from harassing and discriminatory behavior and safeguard employees and the public from the same.
Follows established confidentiality procedures.
Participate in development and enforcement of safety policies and procedures.
Demonstrate a positive and constructive attitude toward customers and coworkers.
Maintains training and education to meet the demands of job responsibility.
Maintains professional appearance and demeanor.
Serves as TVEMS ambassador within the community, sharing concerns and ideas expressed with TVEMS management.
Represent TVEMS through public relations and public education activities.
ESSENTIAL FUNCTIONS:

NOTE: These job responsibilities should not be considered as the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required to meet the needs of TVEMS.
WORKING ENVIRONMENT
Material and Equipment Involved:
Various emergency medical, fire and rescue equipment and vehicles. Working knowledge of computers and associated software.
Hazardous Exposure Category:
Category I. Involves an inherent potential for mucous membrane of skin contact with blood, body fluids or tissues, or a potential for spills or splashes of them. (Appropriate protective measures are required when involved in a Category I task.)
LIFTING REQUIREMENTS
Very Heavy Work
Exerting in excess of 150 pounds of force occasionally and/or 80 pounds of force frequently and/or in excess of 35 pounds of force constantly to move equipment and patients. Physical demand requirements are in excess of those for heavy work.
Thompson Valley EMS is a 3rd service EMS agency operated by an Independent Health Services District. We are the only Prehospital ALS Providers within our district and maintain a positive and collaborative relationship with partnering BLS Fire-Response and Law Enforcement agencies. Our standards of care are patient focused and guided by ethics, compassion, and evidence-based guidelines. Protocols are developed for and by TVEMS employees to remain relevant and progressive.