JOB PROFILE

The Rebuild Manager will be responsible to increase the remanufacturing opportunities for TMCC in both machine and component rebuilds while creating efficiencies in Parts, Service and inventory practices of rebuilt parts and components while ensuring strategic Caterpillar & TMCC goals are met annually.

BASIC REQUIREMENTS

• Bachelor’s degree in business, technical field or relevant experience preferred, High School diploma required.
• Five or more years of management-level equipment service experience with P&L responsibility and demonstrated success in service operations.
• Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
• Maintain company and product confidentiality.
• Adhere to all Company policies and departmental procedures and rules.

RESPONSIBILITIES

• Identify opportunities to stock see components rebuilt by Thompson and manage utilization.
• Evaluate the acquisition cost, refurbish cost, the level needed to refurbish the machine, and work with used equipment to understand the market interest and value to resell.
• Ensure Volume and Pull through of Machine Rebuilds, Certified Component Rebuilds, and CPRO parts orders meet Customer & Company needs, working closely with the Product Support Sales Manager, Product Support Sales Representatives, General Parts Manager, and Regional Product Support Managers.
• Evaluate customer fleet and suggest CPRO stocking.
• Work closely with Caterpillar and other vendors to ensure rebuild standards are met with all vendors.
• Engage Service Manager and Regional Product Support Manger to keep volumes of rebuilt machines and components on track.
• Involve Product Support Sales Managers to Identify strategies and accompany PSSR’s to help delivery strategies to create customer interest, customer confidence, and to close opportunities. Provide turnaround times, loaner support, total lifetime costs analysis vs new replacement, warranty offering, CVA support & marketing support.
• Engage quoting activities working closely with estimators and PSSR’s to ensure proper scope of work is prepared for the customer.
• Ensure Component Rebuild Center’s and Rebuild Center understand the scope of work and proper contacts are maintained within internal departments and customers.
• Direct project managers to ensure reporting, communication, and coordination of all ongoing work meets expectations.
• Coordinates rebuild timelines and store capacity for both machines & components to ensure company resources are best utilized, evaluated, and suggested opportunities to reduce rebuild times and increase efficiency by using PQVC Methodology:
• People – Primary focus is safety.
• Quality – Primary focus is to reduce defects per unit.
• Velocity – Meeting promise dates increasing production.
• Cost – Primary focus for reducing cost for both dealer and customer.
• Report performance, both timing and financial, to Regional Managers and the Director of Service on a bi-weekly basis.
• Report utilization of Seed components to Director of Service, General Parts Manager, & the VO of Product Support quarterly.
• Performs other duties as assigned.

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift to 20-50 pounds occasionally.

Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Profit sharing
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Weekends as needed

Ability to Relocate:

• Little Rock, AR: Relocate before starting work (Required)

Work Location: In person