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Thompson Machinery - Caterpillar
Clarksville, TN | Full Time
$50k-61k (estimate)
8 Months Ago
Parts Counter Person
$50k-61k (estimate)
Full Time 8 Months Ago
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Thompson Machinery - Caterpillar is Hiring a Parts Counter Person Near Clarksville, TN

Parts Counter Person
ABOUT THE COMPANY
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
JOB PROFILE
Resolves customer parts problems at parts counter or by phone. Identifies part numbers, availability & recommends necessary items. Inspects worn, damaged or defective part(s) to determine replacement required. Completes parts order form or data entry.
BASIC REQUIREMENTS
  • High School Diploma (or equivalent) required and three or more years of relevant experience desired.
  • Excellent communication skills.
  • Able to communicate effectively with customers, co-workers, vendors, and managers.
  • Must be accountable for cash receipts, electronic payments, and bank deposits for assigned operational units.
  • Demonstrate proficiency in the use of web-browsers.
  • Must develop functional ability in the use of proprietary (i.e. Caterpillar, etc.) software.
  • Must be able to communicate via email effectively and efficiently (MS Office 365, etc.).
  • Displays flexibility, handles changes to assigned tasks with ease.
  • Must have patience to perform routine tasks daily, accurately, and consistently.
RESPONSIBILITIES
The Parts Counter Person is responsible to provide prompt, courteous contact with customers and/or guests (walk-in, phone, email, etc.) and direct as appropriate. Process parts counter sale and/or returns. Answer telephone or direct calls to correct individuals or department(s). Process repair shop parts orders and/or returns. Research equipment, parts or allied products to meet specialized customer requirements.
Safety
  • Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
  • Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
  • Respond to all customer requests in a professional and courteous, timely and responsive manner.
  • Maintain a clean, professional personal appearance at all times, meeting all Company standards for professionalism.
  • Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
  • Supports the organization’s mission, vision, and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
  • Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
  • Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
  • Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
  • Maintain company and product confidentiality.
  • Attend and participate in all meetings, trainings, and activities as required.
  • Adhere to all Company policies and departmental procedures and rules.
  • All other duties as assigned.
Work Conditions
  • All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.
  • Communicate effectively, verbally and in writing.
  • Must be honest, reliable, and dependable, and display a positive attitude.
  • Must be able to work well under occasional pressure or within work standards and deadlines.
  • Must be able to work independently and/or with others in a team environment.
  • Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
  • Able to lift up to 50-80 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with candidate experience and background.
Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Job Summary

JOB TYPE

Full Time

SALARY

$50k-61k (estimate)

POST DATE

09/21/2023

EXPIRATION DATE

05/15/2024

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The job skills required for Parts Counter Person include Communicates Effectively, Background Check, Customer Satisfaction, Counter Sales, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Parts Counter Person. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Parts Counter Person. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Parts Counter Person positions, which can be used as a reference in future career path planning. As a Parts Counter Person, it can be promoted into senior positions as a Forecast Planning Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Parts Counter Person. You can explore the career advancement for a Parts Counter Person below and select your interested title to get hiring information.

If you are interested in becoming a Parts Counter Person, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Parts Counter Person for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Parts Counter Person job description and responsibilities

Create Purchase Orders and Order Parts for Jobs.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Parts Counter Person jobs

Experienced parts technicians who have business and technical experience may advance to supervisory positions such as parts department manager, store manager or even store owner.

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Step 3: View the best colleges and universities for Parts Counter Person.

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