Elevate your career as a Retail Director at the University of Maryland Eastern Shore, where you will lead the strategic development and execution of retail operations within our dynamic dining facility. Bring your expertise to create an exceptional retail environment, ensuring customer satisfaction and operational excellence.

Competitive Benefits:

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short- and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

• Develop and implement strategic plans to enhance retail offerings, drive sales, and optimize customer experience.
• Oversee daily retail operations, including inventory management, product merchandising, and pricing strategies.
• Collaborate with vendors to source high-quality products and negotiate favorable terms to maximize profitability.
• Analyze sales data, customer feedback, and market trends to identify opportunities for growth and improvement.
• Lead and mentor a retail team, fostering a positive work environment, and ensuring staff deliver excellent customer service.

• Bachelor’s degree in business, Marketing, or related field; advanced degree is a plus.
• Proven experience in retail management, with a track record of driving sales and achieving financial targets.
• Strong analytical skills to interpret data and make informed decisions.
• Exceptional leadership and communication skills with the ability to motivate and manage a diverse team.
• Knowledge of industry trends, customer preferences, and the ability to adapt strategies accordingly.

Who We Are: 

The University of Maryland Eastern Shore (UMES) is a historically Black university located in Princess Anne, Maryland, USA. Established in 1886, it has a rich history of providing education and opportunities for African American students in various fields of study. UMES offers undergraduate, graduate, and professional degree programs, and it is dedicated to fostering academic excellence, research, and community service.

Thompson Hospitalityis the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose

• • Give back to our communities
  • Celebrate diversity
• People
  • Do the right thing
  • Treat people the way you want to be treated
  • Always do your best
  • Be accountable for our actions
• Performance
  • Serve the highest quality food
  • Provide world-class service
  • Maintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.