Summary/Objective 

This position requires a comprehensive approach at maintaining software systems to ensure efficiency of processes to include collection, analysis, and reporting of data and metrics. Key competencies and key performance indicators for the effective execution of this role are outlined as follows.

Essential Functions

• Creation of new workflows systems, process builders, internal systems in Salesforce within the Firm for all departments and positions.
• Meet and confer with management regarding new project development for all software systems.
• Creation of Thomas J. Henry Law case management systems.
• Create reports and dashboards for individual employee use as well as management tools
• Ensure seamless operation of all software systems in the Firm, including Salesforce, Docushare, Conga, MatchMyEmail, InContact, and RingCentral
• Work with management to develop training models for all software systems
• Work with management to create and implement workflow systems within the Firm for all departments and positions
• Work with outside vendors on creation of Thomas J Henry intellectual property
• Day-to-day maintenance on all software systems in conjunction with IT manager and staff
• Train/onboard all new users to effectively utilize all Thomas J Henry Law software systems in keeping with individual employee needs
• Provide support to all users regarding access, training, and troubleshooting of software systems
• Additional projects as assigned.

Competencies

• Understand computer terminology and identify hardware and peripherals.
• Ability to multitask and to stay with an issue through its successful resolution.
• Maintain professional decorum.
• Commitment to service excellence.
• Excellent communication skills while displaying a positive high energy attitude.
• Demonstrate a strong commitment to the mission and values of the organization.
• Good problem-solving skills with a logical, methodical approach
• Able to work both as a part of a team or on own initiative

Preferred Education and Experience

• Bachelor's degree in a computer systems field required
• 3 years of experience in tech support role
• Functional knowledge about networks, operating systems, PC concepts, and Salesforce or other CRM platform.
• Hands on experience with creating and editing videos.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Works under supervision.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for several hours at a time; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will be required to lift / carry up to 30 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Standard work week is Monday through Friday. Afterhours work in accordance with business needs is mandatory for this position.

Travel

No travel is expected for this position with exception of travel between office buildings, locations, or as requested by executive members of the firm.

EEO Statement 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.