** Full and Part Time Patient Food Server at Fresno Heart**

**Job Category****:** Operations **Requisition Number****:** FULLA002935 Showing 1 location **Job Details**

**Description**

REPORTING RELATIONSHIPS

Reports to: Patient Dining Services Lead, Supervisor, Manager

Supervises: N/A

JOB SUMMARY

Performs diversified duties to assure accurate and timely coordination and management of patient menus and meal services. Responsibilities include clerical, record keeping and management of patient menus, computer access to patient information related to diet orders, patient contact to obtain preferences and assure customer dining satisfaction, tray passing and troubleshooting. Follows standard practices and complies with regulatory requirements.

ESSENTIAL ACCOUNTABILITIES

Competently and accurately process diet and nourishment order requests in computer system to optimize efficiency and productivity.

Assist patients with placing meal and snack orders, taking into consideration any food allergies, cultural preferences and CMC therapeutic diet restrictions (Diabetic, House, Renal, GI Bland, etc.).

Assure accuracy and appropriateness of meal including food texture, fluid consistency, appearance, portion control, taste and temperature. Able to make appropriate substitutions according to meal satisfaction standards.

Deliver patient meals and nourishments according to AIDET guidelines. Assist patients with meal set-up and assure meal satisfaction.

Remove soiled patient trays. Assure sanitation of meal carts and food service areas.

Perform first in, first out. Accurately cover, label and date all food items. Ensure all outdated items are discarded. Accurately document food temperatures.

Maintain courteous, considerate, cooperative and accurate communication with facility personnel, patients and families.

Other duties as assigned

MINIMUM KNOWLEDGE AND SKILL REQUIREMENTS

KNOWLEDGE OF:

General office standards of dress and behavior

Basic math, addition, subtraction, multiplication, division, fractions and decimals

Knowledge of special diets, limitations and substitutions.

SKILLS IN:

Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier)

Ability to access and enter data to form or entry functions on a computer

Ability to write notes and brief instructions using correct spelling and grammar

Deliver friendly and efficient customer service

Speak clearly and present information orally

Apply common sense understanding to carry out written and oral instructions

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED: High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction. Previous computer data entry experience. Ability to lift up to 25 lbs. and stand/walk frequently.

PREFERRED: One year of college level education with a nutritional emphasis.

LICENSES/CERTIFICATIONS

MINIMUM REQUIRED: ServSafe Certification

PREFERRED: Certified Professional Food Manager (CPFM) or Accredited Food Handler Certificate.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Occasionally (Less than 25%) Regularly (25%-50%) Frequently (Greater than 50%)

Sitting Regularly

Standing Frequently

Walking Frequently

Climbing Occasionally

Reaching Occasionally

Bending/Twisting Regularly

Kneeling/Squatting Regularly

Crawling Occasionally

WEIGHT REQUIREMENTS

Lifting Carrying Pushing/Pulling

< 10 lbs. R R R

11-25 lbs. R O R

26-50 lbs. O N R

51-75 lbs. N N N

>100 lbs. N N N

(N) Never=0% of time (O) Occasionally=Less than 25% of time

(R) Regularly=25-50% of time (F) Frequently=Greater than 50% of time

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**