SUMMARY:

Under general supervision, is responsible for a variety of functions that support all operations. This position may serve as lead worker in the clerical unit which includes assigning work to staff, providing detailed on-the-job training, reviewing work products or responding to inquiries of staff; or may function to assist the supervisor in organizing and planning work-flow and in clarifying, proposing or revising procedures to eliminate conflict or duplication. May independently be responsible for complex clerical functions. Must be knowledgeable about Court functions, policies and practices. Performs a variety of complex clerical support duties. Employees in this title are expected to maintain a professional appearance and demeanor.

ESSENTIAL FUNCTIONS:

• Investigates and resolves issues related to legal documentation and other problem areas.
• Determines the pertinence and adequacy, arrangement and form of reports or correspondence requiring familiarity with Court rules, policies and procedures.
• Types from rough draft important and/or confidential correspondence and reports.
• Plans, schedules and reviews work of subordinates, as assigned.
• Leads group of clerical employees, as assigned.
• Operates computers, copy machines and other office equipment.
• Performs word processing functions, including proofreading and checking work for accuracy.
• Creates and maintains records in databases, spreadsheets and logs.
• PerformsdutiesrequiredforCourt Clerical Worker and Clerk III , as needed
• Performs other duties as assigned.

QUALIFICATIONS:

• High school graduation or its equivalent.
• Two (2) years of successful clerical experience; experience in a court setting, preferred.
• Experience using MS Office Suite and relevant software and systems.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to apply general rules to specific problems to produce positive results.
• Ability to inquire and respond to questions and to explain Court procedures to internal and external customers in a courteous and professional manner.
• Ability to communicate information and ideas effectively, so that others can understand.
• Ability to deal calmly and effectively in high stress situations.
• Ability to establish and maintain effective working relationships with coworkers, employees, officials and external contacts.
• Ability to meet and interact with the public and deal courteously and effectively with their questions or problems, seeking assistance when needed.
• Ability to operate office equipment.
• Ability to understand and carry out instructions and to request clarification when needed.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Skill in managing one’s own time and the time of others, as well as the ability to meet deadlines.
• Thorough knowledge of Court processes and procedures.

WORK ENVIRONMENT:

• Normally a typical customer service office environment with minimal exposure to excessive noise.
• Employees in this title may encounter individuals who may be under duress.

PHYSICAL REQUIREMENTS:

• Must be able to remain in a stationary position for long periods of time to perform job functions.
• Ability to detect, create and interpret documents.
• Operate a computer and other office machinery, items or equipment.
• Position self to move from one place to another.
• Communicate with clients, co-workers, and others.

LICENSES, CERTIFICATIONS OR SPECIAL REQUIREMENTS:

• Candidates considered for placement in this job title will be subject to a criminal and/or IV-D background investigation and subsequent fingerprinting every five years.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position.

NOTES: 05/24/2017 Updated for content and format

09/29/2021 Updated for content

02/29/2024 Updated Qualifications