Job Overview:
The Behavioral Health Office Manager plays a vital role in ensuring the smooth day-to-day operations of the behavioral health division. This individual oversees all administrative functions, supervises patient care coordinators, and provides direct support to the Director of Behavioral Health. They are a highly organized and detail-oriented individual with excellent communication and interpersonal skills, who creates a positive and efficient work environment for both staff and patients.

Responsibilities:

Administrative Oversight:

• Manages all aspects of the office, including scheduling appointments, managing patient flow, and ensuring timely insurance verification and pre-authorization.
• Oversees billing and collections processes to ensure accurate and efficient financial management.
• Maintains accurate and confidential patient records in accordance with HIPAA regulations.
• Develops and implements administrative procedures to optimize operational efficiency.
• Orders and maintains office supplies and equipment.

Patient Care Coordination:

• Supervises patient care coordinators, providing guidance and support in their daily tasks.
• Develops and maintains scheduling protocols to ensure timely access to care for patients.
• Implements strategies to address patient appointment adherence and reduce no-show rates.
• Facilitates smooth patient intake processes for new patients.
• Coordinates communication between patients, clinicians, and other healthcare providers as needed.
• Partner with the billing department to obtain insurance authorization for new patients.
• Collect payment from patients and/or families in accordance with practice policies.
• Handle patient inquiries related to billing and insurance.

Support for the Director:

• Provides administrative support to the Director of Behavioral Health, including scheduling appointments, managing calendars, and preparing reports.
• Compile regular reports from the EHR to monitor the performance of the division, including metrics on patient demographics, diagnoses, finances, and no-show rates.
• Analyze reports to identify areas for improvement and present findings to the division director.
• Attend staff meetings and take comprehensive notes, sharing key takeaways with relevant parties.
• Send outstanding progress note and unlocked progress note reports to therapists on a regular basis.
• Assists with special projects and initiatives as assigned.
• Maintains open communication with the Director to ensure their needs are met and priorities are addressed.

Human Resources:

• Assists with the recruitment and onboarding of new staff for the behavioral health division.
• Maintains personnel records and ensures compliance with employment regulations.
• Assesses employee performance of the patient care coordinators and other assigned staff.

General:

• Uphold the practice's mission and values in all interactions.
• Maintain a positive and professional work environment across both locations.
• Participate in ongoing training and development opportunities.
• Ability to travel effectively and work collaboratively at both practice locations.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field or 4-6 years equivalent experience in a similar role
• Minimum of 2 years of experience in a healthcare setting, with at least 1 years in a supervisory role.
• Proven experience in managing administrative operations and workflows.
• Strong understanding of HIPAA regulations and patient confidentiality.
• Excellent communication, interpersonal, and organizational skills.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Proficiency in electronic health record (EHR) systems.
• Ability to prioritize multiple tasks, work independently, and manage deadlines effectively.
• Strong leadership skills with the ability to motivate and supervise staff.
• Passion for mental healthcare and a commitment to providing excellent patient service.
• Valid driver's license and reliable transportation.
• Ability to travel between two practice locations effectively.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• After school
• Day shift
• Monday to Friday

Ability to Relocate:

• Germantown, MD: Relocate before starting work (Required)

Work Location: In person