About Thentia

Thentia Cloud is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Further, Thentia Cloud’s solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development.

About the role

You’ll help deploy and operate Thentia’s workstation and SaaS cloud applications and services infrastructure to support business needs and enable secure and steady expansion as our employee population and customer base grows. You’ll be responsible for delivering operational excellence while providing support to the business user population. You also assist with IT support services at scale and securely to support business initiatives. You will be expected to possess emerging level administrative and IT troubleshooting skills on modern Windows, MacOS, iPhone, Android, and common SaaS products (e.g. cloud email, file sharing, etc.) and be knowledgeable about common technology issues and common end-user challenges.

Responsibilities:

• Assist in triaging and remediating end user IT issues.
• Protect business applications in compliance with privacy, security, business resiliency and compliance frameworks as defined in corporate policies.
• Attend regular technical project and implementation meetings and serve as the Cloud consultant to help guide stable and secure application and infrastructure configurations.
• Assist with remediation efforts after audit and security assessment findings outline weaknesses requiring attention.
• Document, formulate and enforce areas of delivery improvement that balance risk with business operations and do not diminish efficiencies or innovation.
• Stay apprised of current and proposed technology changes impacting end users. Apply learned knowledge across key lines of business, including products, practices and procedures.
• Attend and fully engage in change and project management meetings.
• Perform other duties as assigned

Qualifications:

• Bachelor's degree in computer science, information assurance, MIS or related field, or equivalent industry experience.
• 2 years exposure with Windows, MacOS, Android, and/or iOS
• 2 years exposure to cloud-based email, file sharing, and collaboration solutions (e.g. Slack, Teams)
• Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively.
• Demonstrated problem-solving abilities to manage complex North American and international business requirements.
• Self-motivated and self-directed, well-organized and able to position priorities in anticipation of threats to Thentia’s success and growth.
• Successful track record collaborating with technical and non-technical end users for troubleshooting issues to support business enablement.
• Experience writing technical documentation.
• Highly trustworthy; leads by example.

Additional Certification:

• Holds or is working toward Microsoft 365 Fundamentals (MS-900) and Microsoft Desktop Associate Administrator (MD-100 & MD-101)

Compensation:

• Fully Paid Health, Dental, and Vision Insurance Plans
• Paid subscription to Sales Impact Academy Training Platform
• Flexible paid-time-off, including vacation and sick leave,
• Growth and Advancement opportunities in all functional departments
• Employee Stock Options Plan
• Year-end bonus
• Remote or Hybrid working options

Our Commitment:

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.