Company Description

At Voip Voiceline, we’re here to transform the customer experience and engagement with your brand. We understand that you need to focus on the innovation of your products, therefore, we have training processes in place for any of your customer service needs. We’ll handle everything, from quickly sorting customer issues to scheduling appointments or consultations for your company services. We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.

Job Description

We are looking for dedicated Customer Support personnel to handle customer inquiries, solve their tough day to day problems, and put a smile on our customer's faces. Responsibilities will be to accept complaints as an interface between customers and our company. Therefore to check whether the problems are solved sustainably and whether our current customers are satisfied with us and our services are as essential, including bringing new ideas and think about how we can improve our customer support with the tools optimize the entire process.

Salary range: $36000 - $48000 per year

Responsibilities:

• Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.

• Answer questions from potential and existing clients.

• Provide information about products, services, and processes.

• Resolve any queries and update systems and accounts accordingly.

• Handle customer requests including updating account details and sending invoices or taking payment.

• Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.

• Help new clients with the account opening process and educate them about offers of products and services.

• Remain flexible to perform ad-hoc tasks when required by the company.

Qualifications

• Self-motivated, always curious, and consistently eager to learn.

• Problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.

• Can take ownership of challenging scenarios and bring them to resolution.

• Have a clear, professional, and informative communication style.

• Excellent communication and presentation skills

Additional Information

401(k)

Disability Insurance

Employee Assistance Program