The Yorktowne Hotel is hiring a Food & Beverage Captain. This person will be responsible for supervising the staff and acting as the lead server to ensure quality guest service at all hotel banquet functions and restaurant functions.

• Prior banquet supervisory experience.
• Reviews all function sheets for last-minute changes.
• Ensures that all guest requests are promptly addressed.
• Conducts pre-function meetings with staff to ensure the proper service and requirements of banquet functions with direction from the Banquet Manager.
• With direction for the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out.
• Coordinates and supervises all banquet activities to ensure that each course is served in accordance with the banquet event order.
• Completes final billing and presents to the customer contact for payment. Ensures that all payments are processed by the Front Desk.
• Provides prompt, professional, and courteous service during banquet meal functions. Functions as the lead server for banquet events.
• Performs tableside or buffet food service as required. Maintains a clean and orderly workstation.
• Informs supervisor of guest comments / complaints.
• Assists banquet associates when needed.
• Assists in the set-up and breakdown of banquet functions when business demands are high.
• Cleans tables of all glasses, silver, china, etc. during and after banquet functions.
• Greets guests and continually monitors to ensure quality guest satisfaction.
• Must wear the required uniform. Must maintain a neat, clean, and well-groomed appearance.

Last updated : 2024-04-27