Description

POSITION SUMMARY

The Clinical Administrative Assistant II is responsible for various clinic front-office administrative responsibilities as outlined below. The clinic front-office is a high-intensity, fast paced environment, and because of the critical impact this position has on clinic efficiency, the employee must be punctual and have excellent attendance.

REPORTING RELATIONSHIPS

This position reports to the Practice Manager. No other roles report to this position.

DUTIES & ESSENTIAL JOB FUNCTIONS
While living and demonstrating our Core Values, the Clinical Administrative Assistant will:

• Schedule patient appointments and follow-up visits
• Create, manage, and maintain staffing schedules to ensure adequate coverage of the practice during the hours of operation which includes the oversight of the provider schedules
• Assist Practice Manager as needed
• Register patients and verify/update demographics and insurance information
• Intake and check out of patients
• Ensure copays are collected at time of visit
• Manage patient information in Electronic Medical Records system
• Perform cash account management activities
• Verify insurance information from patients
• Scan patient records into the EMR
• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
• Obtain Medicare ABN for non-covered services
• Create triages within the EMR system
• Mail and receive new patient information packets
• Comply with Red Flag Rules for photo identification
• Answer and return phone calls
• Switch phones to night/weekend service
• Adhere to all HIPAA rules and regulations at all times
• Participate in weekend and holiday rotation
• Assist with creating schedule for weekday and weekend rotation
• Assist Practice Manager with managing call offs/coverage
• Perform other duties as assigned

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• Previous front-office experience (2-4 years) in a high-volume medical practice desirable
• Experience with MEDENT or other EMR software a plus
• Knowledge of medical terminology and insurances
• Proficiency in Word, Excel, PowerPoint and E-mail
• Must be reliable and punctual
• Must have attention to detail
• Must be able to perform effectively in a fast-paced environment with many changing priorities
• Must be professional and customer service oriented to deliver quality excellent care
• Ability to work independently and with a team
• Professional written and verbal communication and interpersonal skills
• Willingness to work a flexible schedule