WHO ARE WE?

The Wound Pros LLC is a nationwide Wound Care Medical Group with over 3000 five-star Google and Facebook reviews whose mission is to heal wounds, save lives, and reduce costs for our partnering agencies. Our full-service wound care strategy has added enormous value to patients who are homebound or reside in long-term facilities across the country by providing an array of essential tools, including Digital Wound Management, Telemedicine, Advanced EHR systems, Mobile Vascular Assessment, Digital Supply tracking, Advanced Wound Care Dressings as well as a participating Medicare Part B provider. We are a purpose-centered organization focused on providing peace of mind to every patient we come in contact with who has a chronic non-healing wound. We are devoted to preserving our culture by excellently adhering to our core values, "LINK". 

• We Listen- We are committed to always taking the time to listen to our clients and team members.
• We Innovate- Our culture is to be in a continuous state of innovation and implement new ideas as our business grows and our landscape changes. 
• We Never Give Up. We are dedicated to overcoming any obstacle or moment of adversity that comes our way.
• We “Kultivate” and Grow People. We are enthusiastic about supporting the growth of our team members, both personally and professionally.

We pride ourselves in supporting a culture of autonomy, allowing our team members to implement new ideas without fear of failure. Implementing raffles, games, and other enjoyable group activities with our team is essential to maintaining a positive culture while working tenaciously to accomplish our goals.

JOB SUMMARY

The DME Office Administrator will work alongside the Operations and Compliance Manager and other DME companies within Wound Pros. The DME Office Administrator will collaborate with referral sources, physician's offices, clinicians, and patients to build a patient’s medical chart. Medical records shall be extracted from the Rapid Imaging Technical Assessment system ( RITA) and placed in a Google drive under the respective patient medical records.

WHAT YOU HAVE ALREADY ACHIEVED

• High School diploma or equivalent
• Three to five years of DME experience is preferred
• Proven work experience as a DME Office Administrator or similar role
• Experience in Microsoft Office and Google Suites.
• Time management skills
• Familiarity with business and financial principles, inclusive of budgeting and forecasting

ATTRIBUTES NEEDED FOR THE ROLE

• Promotes teamwork among co-workers, including assisting fellow office workers as needed
• Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers.
• Always markets the company in a positive and professional manner
• Excellent oral and written communication skills
• Problem-Solving Skills
• Attention to detail
• Leadership and interpersonal skills

WHAT YOU WILL ACHIEVE AT THE WOUND PROS

• Become an expert in your role and other service areas.
• Crush quarterly goals through consistency in providing tremendous results.
• Acquire substantial personal and leadership growth through our mentorship, training, and education program.

WHAT ARE YOUR ASSIGNMENTS

• Ensures all compliance operations are carried out in an appropriate, cost-effective way
• Improves and automates operational management systems, processes, and best practices
• Purchase office materials through the Operations and Compliance Manager
•  Helps the organization’s processes remain legally compliant
• Formulates strategic and operational objectives
•  Examines financial data and uses it to improve profitability
• Manages budgets and forecasts
• Performs quality controls and monitors production KPIs
• Trains and supervises staff
• Find ways to increase the quality of customer service
• Performs patient satisfaction surveys on every new Medicare Patient 
• File the documents in the appropriate file.
• Performs patient Plan of Care for new Medicare patients
• Completes any special instructions from the billing team for the patient's insurance prior to the delivery.
• Will call patients for refill reminders, if applicable. 
• Work with the Compliance Officer and other personnel to meet the patient’s needs for DME surgical dressings.
• Works with patients/clients to solve a variety of problems, thereby acting as a company field representative
• Responsible for confirming completed work orders in a timely manner.
• Assumes other duties within the scope of training as assigned by the DME Operations and Compliance officer
• Shall read and understand the ADA, which requires that necessary steps be taken to communicate effectively with customers with vision, hearing, and speech disabilities. This title is regulated and enforced by the U.S. Department of Justice 
• Responsible for answering all incoming calls, checking the system daily for new patients for your organization
•  Any additional duties or responsibilities as requested by the Executive team

WORK SCHEDULE

• This is a Full-time, 30-plus-hour work week position available Monday through Thursday between 9:00 a.m. and 5:00 p.m.

BENEFITS

• Vacation days, Sick days, and Bereavement days are awarded upon hire.
• Opportunities for growth and career development
• Medical Plan, Dental and Vision
• 401K plan 

CALL TO ACTION

We are looking for a superstar A-Player to join our growing team! Are you driven to be the best you can be daily? Are you dedicated to excellence and diligence in your work? Are you purpose and value-driven? If so, we may be the perfect match for you! If you feel that you have the experience, skillset, and work ethic to excel in this role, we would love to hear from you as soon as possible!

Please note: Only shortlisted applicants will be contacted for Interviews.