About us

The Women's Advocacy Center is a small business in Memphis, TN. We are professional, challenging and our goal is to empower and support survivors of domestic abuse in rural and suburban Shelby County..

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Work-from-home days
• Growth opportunities
• Relaxed atmosphere

```Job Overview``` We are seeking a highly motivated and experienced Client Services Manager to join our team. As a Client Services Manager, you will be responsible for overseeing the delivery of exceptional customer service and ensuring client satisfaction. This is a key role in our organization, requiring strong leadership skills and the ability to effectively manage client relationships. ```Duties``` - Manage a team of client services representatives, providing guidance and support - Develop and implement strategies to improve client satisfaction and retention - Analyze client feedback and identify areas for improvement - Collaborate with other departments to ensure seamless service delivery - Supervise the resolution of client issues and escalate as necessary - Negotiate contracts and agreements with clients - Communicate regularly with clients to address their needs and concerns - Coordinate and oversee client projects, ensuring timely completion - Conduct regular performance evaluations for team members ```Skills``` To excel in this role, you should have the following skills: - Strong customer service skills with the ability to analyze client needs - Excellent supervisory and leadership abilities - Proficient in negotiating contracts and agreements - Effective communication skills, both verbal and written - Project management experience to successfully manage multiple client projects simultaneously - Ability to manage time efficiently and prioritize tasks effectively - Fluency in English and Spanish is preferred, as we serve a diverse clientele If you are a dedicated professional with a passion for delivering exceptional customer service, we encourage you to apply for this position. Join our team and contribute to our mission of providing outstanding client experiences. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.

Job Type: Part-time

Pay: From $38,000.00 per year

Expected hours: 30 per week

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• Day shift
• No nights
• No weekends

Experience:

• Social Work: 3 years (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Memphis, TN 38125: Relocate before starting work (Required)

Work Location: In person