Job Description

QUALIFICATIONS:

• Knowledge of Los Angeles County Coordinate Entry System and housing programs utilized across the homeless system.
• Demonstrated capacity to lead diverse and multidisciplinary teams towards a common goal.
• Flexible, acute problem-solving skills, and the ability to work under competing deadlines in a fast-paced environment.
• Bi-lingual (English/Spanish) preferred.

• Strong verbal and writing skills are required. Must be able to document in a clear and concise manner and in accordance The Whole Child policies and procedures.
• Typing skills and computer proficiency, including Microsoft Office Suite.
• Strong commitment to children and families, and a willingness to take the steps necessary to assure their well-being.
• Ability to work independently and with others – including other employees, clients, and members of the public -- in face-to-face, virtual, and telephonic contexts.
• Ability to be flexible and adapt to changing work demands.
• Ability to respond effectively to sensitive inquiries or complaints.
• Maintain a high level of ethical and professional standards.
• Ability to accept diverse personal and cultural behaviors.
• Must exhibit flexibility, mature judgment, confidence, and competence.

DUTIES AND RESPONSIBILITIES :

• Maintains the responsibility for ensuring housing services are delivered within required scoop of services and TWC mission, vision, and values.
• Point of contact for Shallow Subsidy case managers to obtain regular client updates to improve outcomes.
• Works closely with Senior Director, Housing Programs to ensure the utilization of system slots and funding across shallow subsidy.
• Coordinating with internal and external partners to determine the best use of resources to meet contractual outcomes.
• Assist with staff onboarding, training and provides individual and group supervision.
• Attend the required monthly meetings per our funders request.
• Coordinate SPA level case conferencing with partner agencies.
• Provides quality assurance and complete quarterly client file reviews.
• Assist in data collection, participates in desk review and audits.
• Assures that services are provided in collaboration with applicable funding streams and regulations.
• Represent TWC at community events and meetings and participate in learning networks related to housing program models.
• Aids housing staff to address crisis situations and ensure the Grievance Process adheres to safety and housing practice protocols.
• Assures rights of clients are adhered to within policies and guidelines.
• Supports all existing agency policies, principles, and mission.
• Maintain confidentiality in matters of agency operation, personnel, and clients.
• Exercise good judgment in performance of all duties and responsibilities, including maintaining good boundaries and professional conduct.
• Other related duties as assigned and approved by the Senior Director, Housing Program.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in social work, psychology, or other social services related discipline.
• Minimum 2 years of progressive administrative, direct service, and leadership skills and experience in the social service field.
• Minimum 3 combined years’ experience demonstrated effectiveness work in social services, preferred interim or permanent housing homeless services.
• Have at least 2 years of experience building and managing teams.
• Requires California driver’s license, personal vehicle, and proof of personal vehicle insurance coverage and the ability to drive for work.

BENEFITS:

• Monday-Friday Schedule.
• Full benefits package to all positions after 30 days of employment.
• Free standard HMO Health, Dental, and Vision plans offered to employees.
• 401k plan with 4% employer match.
• PTO that accrues to 15 days annually and increases with seniority.
• 12 Paid Holidays annually.
• Office closure last two week of the year.
• Opportunities to participate in professional development, training and conferences
• Opportunity for growth. We love to promote from within.
• $64,560-66,560/yr starting range of salary, dependent on experience and skillset.

WORKING CONDITIONS: Work is performed in shelter setting. Noise level is moderate with occasional loud outbursts.

REASONING ABILITY: Ability to solve practical problems and address a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 50% of the time.
• Needs to move about the shelter premises and inside the office to access file cabinets, office machinery, etc.
• Uses computer and other office machinery, (i.e., calculator, copy machine and printer).
• Constantly converses with staff and clients.
• Occasionally needs to transport materials (toys, books, etc.) weighing up to 50 pounds.

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.