About the Role & Team

The TWDC Store is moving to the East Coast! We’re looking for an Assistant Store Manager to be part of this exciting store opening. This role will be responsible for the daily operations of this brand-new location and the team working at it. Like at our West Coast stores, this location will provide services and exclusive merchandise to Disney employees and their guests.

What You Will Do

• Supervise daily operations, ensure employees deliver on guest service expectations.
• Create weekly schedules and manage request off calendar for staff. Review workload and adjust coverage as needed to support special projects and product delivery.
• Review staff performance and offer constructive feedback.
• Assist the Senior Buyer with the purchase or re-order of inventory based on current trends, availability of new products and guest interest.
• Manage inventory levels and processes: product deliveries, product invoices, loss prevention and promotions.
• Provide direction on floor sets, ensuring displays and product flow are set to visual standards.
• Maintain a neat and organized Store, on stage and backstage so that product is clearly represented and available for replenishment.
• Create and utilize marketing tools to promote the services available at the store to all employees. Maintain signage, ensuring all information listed is accurate and make changes as needed.
• Monitor sale trends and provide sales and activity reports to the leadership team during their weekly updates.
• Achieve financial and productivity goals, as agreed with the leadership team, through appropriate actions and use of Guest Service behaviors.
• Interact with guests/employees and resolve complaints or grievances.

Required Qualifications & Skills

• 5 years of retail experience; 3 years of retail management.
• High school diploma or GED preferred; completion of post-secondary education will be considered a plus.
• Excellent communication and organization skills. Ability to troubleshoot problems regarding products, services, or other general information of interest to guests.
• Excellent analytical and observation skills to maintain high standards of the daily store operations.
• Sound knowledge about sales and marketing strategies
• Creativity to think up new plans to increase the productivity of the store. A demonstrable capacity to keep abreast of new trends.
• Professional appearance and manner.
• Computer literacy: Microsoft 365 products (Outlook, Word, Excel), POS systems, Video calls (Zoom), messaging systems (Slack, Teams).
• Experience with visual merchandising and displays.
• Ability to manage multiple projects at once effectively.
• Experience in working with a budget and making sound business decisions.

Physical Requirements

• Must be able to lift heavy objects (40 lbs or more) from time to time as required.
• Ability to stand for an extended period of time.
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

This position reports to the Manager, TWDC Store.

The hiring range for this position in New York is $48,900.00-$67,200.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.