We are currently seeking an experienced bi-lingual Customer Service Representative for our X-Cel Specialty Contact Lens Division located in Duluth, GA. X-Cel is a leading manufacturer and distributor of contact lenses; providing Eye Care Professionals with superior products and services. This is an excellent opportunity to join our team!

Job Summary

Manage customer communications including incoming/outbound calls, order configuration and entry into ERP system, and coordinate with other departments to provide service to customers.

Position Responsibilities:

• Receive requests for price quotations, orders, order changes, adjustments and cancellations directly with customers.
• Use PC to retrieve customer information, product availability, order status and to input customer orders. Ensuring that correct codes are used.
• Perform order analysis, troubleshooting, or inputs for root cause analysis of customer complaints

• Balance answering calls with varies administrative duties while maintaining an even distribution load.
• Understand and communicates company policies and procedures, promotions and contracts in a diplomatic and cordial manner.
• Maintain focus and achieve individual objectives as it pertains to company and departmental goals.
• Perform other duties as assigned.

Experience/Qualifications

• Position requires a high school diploma/GED or equivalent and 6 months to 1 year of relevant work experience.
• Strong attention to detail.
• Excellent written and verbal communications skills.
• Typing skills and functional knowledge of PC s.
• Previous background should include demonstrated ability to deal with customers.
• Must be organized and detail oriented.
• Strong verbal and written communication skills required.

Benefits

• Competitive Salary
• Medical Insurance
• Dental Insurance
• Life Insurance
• LTD
• PTO
• 401(k) with company match

The Walman Optical Company is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.

If you are interested in becoming part of the Walman Team please apply online today.

The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.