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The US Oncology Network
GEORGETOWN, TX | Other
$34k-41k (estimate)
3 Months Ago
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External Brand
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Patient Services Representative
$34k-41k (estimate)
Other 3 Months Ago
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The US Oncology Network is Hiring a Patient Services Representative Near GEORGETOWN, TX

Overview:
Texas Oncology is looking for a Patient Services Representative to join our team ! This position will support the Medical Oncology Department at our 1500 Rivery Blvd. Suite 2215 locatio n in Georgetown, Texas. Typical work week is Monday through Friday 8:30a - 5:00p.
This position will be hired as a level 1, 2 or Sr based on candidate relevant experience.
Texas Oncology i s the largest community oncology provider in the country and has approximately 600 providers in 220 sites across Texas and southeastern Oklahoma . Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." ® in their fight against cancer. Today, Texas Oncology treats half of all Texa ns diagnosed with cancer on an annual basis.
Why work for us?
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas . W e offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program , a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle , and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.
What does the Patient Services Representative do? (including but not limited to)
Under direct supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Responsibilities:
The essential duties and responsibilities (including but not limited to) :
  • Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Communicates messages in an accurate and timely manner according to procedures.
  • Contacts clinic personnel as appropriate
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
  • Schedule outside consults/procedures ordered by physician
  • Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records.
  • Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
  • Maintains the chart message and anything that is in queue.
  • Other duties as requested or assigned. May type memos and form
Qualifications:
The ideal candidate for the Patient Services Representative will have the following background and experience:
Level 1
  • High School Diploma or equivalent required .
  • This position is entry level and requires 0-3 years of medical business office experience.
Level 2 (in addition to level 1 requirements)
  • Minimum 3 to 5 years medical business office experience.
Level Sr (in addition to level 1 and 2 requirements)
  • Minimum five years medical business office experience.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel . The employee is occasionally required to stand, walk, and reach with hands and arms . The employee must occasionally lift and/or move up to 30 pounds . Requires vision and hearing corrected to normal ranges . Requires vision and hearing corrected to normal ranges.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Work requires frequent interaction with patients and staff.

Job Summary

JOB TYPE

Other

SALARY

$34k-41k (estimate)

POST DATE

02/05/2024

EXPIRATION DATE

05/08/2024

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The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Services Representative job description and responsibilities

The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat

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Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.

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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.

12/16/2021: Fort Wayne, IN

This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Services Representative jobs

Representatives must use quality customer service techniques to ensure patient needs are met.

01/25/2022: Johnstown, PA

Some patient services representative roles require additional training.

12/23/2021: Lebanon, PA

Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.

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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.

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Must exercise empathy and respect to provide excellent customer service for patients.

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Step 3: View the best colleges and universities for Patient Services Representative.

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