Job Description

The UPS Store® #7801 is seeking a dedicated and driven Assistant Center Manager to join our team in Marysville, Ohio. The Assistant Center Manager delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment, sorting mail, operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Once commissioned, the Manager will perform acts as a Notary Public. The Manager expertly advises our valued customers by providing accurate information on our portfolio of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. They will help run the day-to-day operations of the store. The Assistant Center Manager is involved with personnel management, business development, as well as learning/managing the business KPI’s.

The ideal candidate has previous retail sales experience, strong computer and internet skills, and a warm, friendly, genuinely helpful demeanor. They can handle customer and employee complaints and concerns with a sense of patience and empathy. The ideal candidate should be able to quickly assess customer needs, acting as an honest and trustworthy advisor. The Manager should have a dynamic personality and be able to help motivate a team to optimize performance.

Retail customer service, management, shipping, print production, graphic design, and notarial experience is a plus.

Compensation and Perks

- Full-time hours.

- Paid time off.

- Compensation based on relevant qualifications and experience, starting at $18 per hour.

- Bonuses paid according to store sales and customer satisfaction outcomes.

- Store discounts.

- Opportunities for promotions and career growth.

Duties & Responsibilities - Play a key role in helping your store and your customer win.

- Perform personnel management, including recruiting, training, scheduling, and coaching associates.

- Monitor, evaluate, and maximize customer service and customer satisfaction outcomes.

- Oversee Center maintenance, including cleanliness, safety, and organization.

- Learn Center financials and how sales and Associate behaviors impact Center performance.

- Greet customers as they enter the Center and respond quickly and attentively.

- Deliver outstanding customer service to walk-in customers and telephone inquiries.

- Educate customers on UPS® services and products to help meet their shipping and business needs.

- Ask open-ended questions to build relationships and understand customers’ needs.

- Resolve customer complaints and issues in a timely, professional, and caring manner.

- Pack contents for shipping using established procedures and products.

- Handle cash, check and credit card transactions accurately and efficiently.

- Operate all equipment, software, and devices in an expert fashion.

- Maintain a clean and organized, and safe work environment.

- Keep up to date with changes in UPS® services and products.

- Assist customers with tasks in the self-service area.

- Meet and exceed sales goals through upselling and cross-selling UPS® services to offer the best total solution for the customer.

- Continuously practice good listening skills with customers, The UPS Store® team members, UPS employees, and other vendors.

- Demonstrate attention to detail and time management skills.

- Receive, sort, and place mail in mailboxes accurately.

- Retrieve packages from customers’ vehicles when requested.

- Witness documents for customers where applicable.

- Perform notarial acts, after becoming a commissioned Notary Public.

- Be flexible to perform other duties as assigned.

Essential skills and experience

- Able to work a flexible schedule (including some weekends).

- Have reliable transportation.

- At least 2-4 years of experience in a progressively responsible sales, customer service, shipping, printing, or supervisory role.

- Ability to lift packages up to 50 pounds, stand for extended periods of time.

- Strong verbal and written communication skills, including spelling and math.

- Strong computer skills, including Microsoft Office and Adobe Suites.

- Understand and use basic selling skills to engage and present solutions.

- Strong organizational skills with the ability to multitask and prioritize tasks.

- Attention to detail and keen eye to notice quality issues.

- Ability to problem solve and think critically through challenging scenarios.

- Prompt, reliable, and honest.

- Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.

- Willing and able to become commissioned as a Notary Public, which includes passing a background check.

- Previous experience in The UPS Store® network, or other similar shipping and print center background is a plus.

About Us

The UPS Store® is a locally owned franchise offering a range of products and services designed specifically to help and support small business owners in the local community. We’re more than packing and shipping. We provide printing services, a real street address for mailboxes, package notification and even direct mail services (design, print, mail). We are committed to doing everything we can to help small businesses reach their goals. Our breadth of products and services and our do-whatever-it-takes attitude are ready to help.

Our mission is to provide solutions and world class customer service by ensuring our customers are supported in the over 5,000 communities we serve. We passionately support the small businesses in our neighborhoods because their community is our community. With a dedication to innovation, convenience, and world-class personalized service, The UPS Store® provides communities with the largest network of retail shipping, postal, and business services in the country.

The UPS Store® network is committed to supporting causes that align with our brand as we continue to evolve as a company.

American Heart Association® Life is Why® Campaign

The Life is Why® campaign inspires consumers to celebrate their reasons to live healthier, longer lives – by giving.

The American Heart Association® and American Stroke Association® is the nation’s oldest, largest voluntary organization devoted to fighting cardiovascular diseases and stroke. They are on a mission to eradicate heart disease and educate the population how to live healthier lives.

Junior Achievement – Start Small, Grow Big Program

This program is a natural evolution for The UPS Store® as it will directly support the next generation of small business owners and entrepreneurs.

Junior Achievement programming provides school-aged children with lessons in financial literacy, work, and career readiness and entrepreneurship. With over 100 local Junior Achievement offices across the country, they are the nation’s largest organization dedicated to helping young individuals succeed.

The UPS Store® #7801 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Marysville, OH 43040 (Required)

Work Location: In person