Job Posting Title: Night Operations Manager ---- Hiring Department: Facilities Services ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes You belong at The University of Texas at Austin, where you can help change the world at work while receiving competitive pay and great benefits! What sets you apart when you join UT? As a Longhorn, you’ll be working for a globally recognized university. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like becoming a member of the Facilities Services team at UT. What’s more, the university fully promotes an equitable, diverse, and inclusive work environment. And with Facilities Services, you’ll have opportunities to grow and learn. We believe that everyone has the potential to be a leader, and we offer comprehensive leadership training and development programs. We want to help you achieve your career goals, because our goal is for you to have a long and rewarding career with us. What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details on benefits, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards. For more information, assistance with completing an application, or other questions about joining Facilities Services, contact Oscar Newman at Oscar.Newman@austin.utexas.edu. Or call 512-789-0916. Purpose Manages all activities related to development and delivery of custodial services by the evening shift operations section to a large and complex university campus. Services include but are not limited to building security, restorative floor care, event support and routine daily cleaning services. Responsibilities Work under the general direction of the Associate Director of Custodial Services. Responsible for the overall direction, coordination, and performance of 300 employees who provide evening shift cleaning services to approximately 100 campus buildings in accordance with the department's policies and procedures. Serve as a senior member of the Custodial Services management team. Manage program requirements, labor utilization, work production and the resulting service levels. Serve an integral role in development of service delivery strategies and implementation of structured work processes utilizing the OS1 team cleaning system. Establish production and quality control standards, develop budget and cost controls and obtain data to inform decision making and identify potential shortfalls. Represent the department in the absence of the Associate Director. Ensure delivery of routine and specialized services. Provide guidance in the development of improved custodial processes, including implementation needs. Manage activities associated with service projects and ensure all established cost, quality, and delivery commitments are met. Develop and maintain systems to ensure consistent and accurate communication between all shifts of custodial operations, clients, management, and other stakeholders. Coordinate custodial and building services activities with University administration, Facilities Services, clients, and peers to ensure optimum utilization of personnel resources, materials, and equipment. Build and develop positive relationships with clients, peers, employees, and other stakeholders. Develop, analyze, and present data and metrics to monitor the effectiveness of the group for internal and external stakeholders. Provide management reports and presentations. Provide leadership that results in teamwork, customer focus, innovation, and continuous process improvement within the organization. Promote safety in the workplace. Directly oversee subordinate supervisors leading multiple work units. Complete special projects and other related duties as assigned. Periodically participate in meetings and events as required outside of normal shift hours. Required Qualifications Bachelor’s Degree. Six years supervisory experience including two years managing a large workforce. Experience maintaining a budget, administering HR policies and procedures to include leave, performance management, progressive corrective actions, and conflict resolution. Demonstrated customer service experience. Excellent written and verbal communication skills. Proficient with standard office and work management software applications. Professional demeanor. Must have a valid driver's license and an acceptable driving record. Equivalent combination of relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor's Degree in related field. Seven years progressive experience in management. Experience in college or university physical plant, facilities administration or an equivalent complex work environment. Experience managing work groups of 200 or more employees. Experience in operation of a custodial services unit. Demonstrated ability to manage a variety of tasks simultaneously. Demonstrated strong interpersonal skills to effectively relate to personnel. Demonstrated ability to work collaboratively as a member of the leadership team to accomplish common goals. Demonstrated ability to interact effectively with university administrators, deans, faculty, and staff in providing excellent customer service. Strong commitment to service excellence. Knowledge of management techniques including reporting, budgeting, internal controls, personnel, and performance measures. Experience with OS1 team cleaning. Proficiency in multiple languages such as English, Spanish, ASL, French, Swahili, Kinyarwanda and Vietnamese. Driving Required This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Salary Range $100,000 depending on qualifications Working conditions Environmental Demands May work around standard office conditions. Physical Tasks Repetitive use of a keyboard at a workstation. Use of manual dexterity. Climbing of stairs. Climbing of ladders. Some lifting/moving and pushing/pulling. Work Shift Normal work hours are 12:00 PM to 9:00 PM Monday-Friday. Hours may occasionally vary due to overtime, emergency response or other work schedule requirements. Additional Working Conditions Work in a fast-paced environment with overlapping deadlines. Direct client contact. Work in a team environment. Other related functions as assigned, such as acting on behalf of peer managers and the Associate Director, responding to clients, traveling to meetings, managing projects, serving on a variety of committees, etc. Occasional off-site travel will be required. Required Materials Resume/CV Three (3) work references with their contact information; at least one reference should be from a supervisor Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. The University of Texas at Austin is one of the largest employers in the great city of Austin, offering thousands of career opportunities in a wide variety of fields. Deeply committed to recruiting and retaining a diverse and talented workforce, the university offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education and public service. Looking for a student job? Please see our Student Employment site. Comments and Inquiries: Email comments to: Human Resource Service Center. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. UT Austin is a Tobacco-free Campus