Position Summary

Under the directions of the Assistant Director or Residence Life and Student Housing, and the direct supervision of the Area Coordinator and a Student Safety Supervisor, this position plays an integral role in the quality of the on-campus experience within the University residence halls.

UNM Residence Life and Student Housing endeavors to foster inclusive, community based living environments consciously designed for our residents’ personal growth and academic success in well maintained facilities.

This position contributes to the department’s mission by providing excellent customer service and campus support through 24 / 7 safety services.

Provides quality customer service to on-campus residents and residence life and student housing staff by performing duties and responsibilities that foster safety and security in the on-campus residence halls;

provides an engaged security presence in and around the on-campus residence halls and related areas.

• Patrols residence halls and surrounding areas, secures buildings, identifies intruders or suspicious individuals, reports incidents requiring attention from Resident Education staff and / or University Police, checks emergency call box systems, utilizes radio to communicate with the SRC 24-hour front desk and University Police.
• Documents incidents and information in daily shift reports, including shift events, actions, pending tasks, messages, and so on.
• Answer phones and address day to day questions, concerns, or issues.
• Input resident work orders into the department facility service database, distribute, log and track keys issued to residents when locked out of their living spaces.
• Communicates with department staff, including Student Safety Supervisor, regarding safety operations; reads and follows up on previous shift reports at the beginning of each shift and follows directives as appropriate.
• Responds to resident emergencies by quickly contacting appropriate emergency services and designated on call department staff and by coordinating police response and access, per established procedures and processes.
• Provides escorts and support to department staff, vendors, contractors, or other designated visitors.
• Performs additional job-related duties as assigned.

Minimum Qualifications Preferred Qualifications

Mandatory requirements of this position include :

Must be able to work 15-20 hours on shifts scheduled between 8 : 00AM-8 : 00PM.

• Attend all scheduled staff meetings and seminars; staff will be paid for attending required meetings.
• Be available to begin work prior to the start of the semester and continue work after the end of the semester.
• Be available to work half of each University holiday period, such as Winter Break, Fall Break, Spring Break, Thanksgiving Break, and so on.
• Be available to work approximately every other weekend.
• May not work over 28 hours per week when classes are in session or 28 hours per week when classes are not in session.

Last updated : 2024-04-30