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Position Summary
Career Interest : The Patient Service Representative (PSR) is an important member of the physician’s care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic.
This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments.
May assist with checking patients out and scheduling follow up activities as needed.
Responsibilities :
Pre-Visit SchedulingSchedule internal and external incoming department referrals.Schedules in person appointments, telehealth visits, surgeries, procedures and / or ancillary services using Epic Cadence decision trees.
Maintains extensive knowledge of appointment types, locations, providers, and specialties.Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals / order / appointment requests.
Preauthorization of clinic specific visits and procedures as needed.Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
During Visit Standard Check-InResponsible for high volume patient clinic check in / out and phone reception following health system standards.
Secures patient signatures for consent and financial forms.Follows and completes all standard registration documentation and scanning process in the Health System EMRResponsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
Assist patient with MyChart activation and support.Responsible for outpatient clinic direct roomingResponsible for supporting patient through self-check-in utilizing MyChart and the EMR
Post-Visit (Check-out / Follow Up Scheduling)Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
Assist patient with MyChart activation and support.Ensure proper front desk coverage until last patient is dismissed from the clinic.
Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives.
Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
Supports both front desk and scheduling (telephone and MyChart) workflows.Establishes and maintains productive working relationships with providers and the clinical care team.
Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
Follows the Health System standard apparel policy.Effectively communicates Health System Policies to patients and patient advocates.
Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
Responsible for other duties or projects as assigned.
JOB REQUIREMENTS
Required :
Preferred
Time Type : Part time
Part time
Job Requisition ID : R-33897
R-33897
Last updated : 2024-05-21
Full Time
Ambulatory Healthcare Services
$37k-47k (estimate)
05/23/2024
07/17/2024
kansashealthsystem.com
WESTWOOD, KS
3,000 - 7,500
1906
Private
CARRIE JORDAN
$50M - $200M
Ambulatory Healthcare Services
The University Of Kansas Health System is a provider of educational programs and clinical training services.
The job skills required for Patient service representative include Customer Service, Scheduling, Confidentiality, Appointment Scheduling, Process Improvement, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.