Hiring: Patient Scheduling Specialist

(Link to job application is towards the bottom - DO NOT APPLY THROUGH INDEED)

Company: The Troy Method

Reports to: Jenn Troy, CEO

Status: Part-Time while Training, will move to Full Time within 1-3 months

Location: Remote

Position Overview

Are you passionate about natural healthcare and helping people find the best alternatives for their own health and wellbeing?

Would you love to work with a team of health practitioners and new patients?

Do you enjoy creating and maintaining an organized schedule?

Then the team at The Troy Method needs you!

Jenn Troy of The Troy Method is seeking a Patient Scheduling Specialist that is committed to impacting the lives of as many patients as possible through the power of chiropractic and integrated healthcare.

You are a great candidate for this role if you are a master of multitasking! You love and live by your detailed calendar, and you never miss an appointment or a deadline. When you answer the phone, people can immediately feel your positive and passionate personality. Your care and compassion for others naturally shines through. Whether welcoming a new patient or coordinating a follow-up visit, clients can rest assured that you’ve got their back!

The Troy Method specializes in helping chiropractic doctors and integrated health practitioners to grow their businesses by booking their appointment calendars full of new patients! We remove the stress and worry about lead management and patient scheduling that so often leaves staff and clinic owners feeling overwhelmed and overworked. Our founder, Jenn Troy, is a “retired” Clinic Director who was trained by one of the BEST chiropractors in the industry, so you know you will be in good hands with us!

You are perfect for this role if you are a people-person with a positive personality! You enjoy talking on the phone and interacting with patients throughout your day. You are eager to learn our programs inside and out and to grow with us.

You are teachable and also willing to teach potential patients about the alternative health options and resources that are available to them. You strongly believe that alternative health is the BEST way to take care of your body and are comfortable talking about it on a daily basis...

You are extremely efficient and excited to work in an industry that is committed to making a difference in the lives of thousands of people - without adding unnecessary drugs and surgeries! Together, we are changing the world through the natural healthcare industry, and if you’re ready to join us, we invite you to apply for this Patient Scheduling Specialist role!

Offer Details

This role will start out at approximately 20-25 hours per week during training. However, the expectation is that the right person will learn quickly, take on additional responsibilities, and begin working 38-40 hours per week within just a few months.

There will be some freedom and flexibility in the schedule to take care of personal tasks as well as carving out time to recharge as necessary. However, as the role grows to full-time, we would anticipate working hours somewhere between 8:30 AM to 6:00 PM in your time zone.

There will be times when the workload will be much higher than other times, and we are looking for someone who is committed to “getting the job done.” Our team is tiny but mighty, and we are able to operate our business efficiently because each one of us is fiercely committed to upholding the integrity of the work that we do. Our team dynamic is important to us, and we are looking for a like-minded person who is willing to make the same commitment.

Pay starts at $18-$20 per hour (based on experience) with a growth structure available.

Benefits will include paid time off after a 90-day review and performance-based bonuses as roles and responsibilities grow.

NOTE: Only US applicants will be considered for this position.

Responsibilities (tasks associated with the role)

• Daily prospect and lead calling (email and texting, too)
• Utilize CRM to schedule patient appointments and document every interaction
• Know what to say and how to say it… always utilize clinic-specific cheat sheets
• Develop your already natural empathetic, nurturing sales style
• Interact with prospects as if you are an extension of the individual clinic
• Ensure every lead is followed up with every time, multiple times
• Prioritize urgent contacts
• Learn and train on what the nervous system is and how clinics are helping patients change their lives
• Utilize video training guides for this role and role-play training via phone calls
• Ensure thorough communication throughout the organization

Requirements - PLEASE READ! (expected proficiencies to excel in this role) If these aren’t you, please do not move forward with your application.

This position is for a person who is:

• Experienced working with or in chiropractic offices (ideal but not required)
• Has been known to be called a “superstar” in past roles.
• Charismatic and ready to change lives
• A multi-tasking master who really knows what “urgency” means
• Upbeat and has a positive personality
• A communication guru with customer service skills and a pleasant voice
• Always meeting deadlines and ensuring “balls never drop”
• A self-starter who loves to learn and is ready to grow with us
• Detail-oriented and highly-organized
• Self-motivated, proactive, and takes initiative
• Efficient and excellent with follow-through
• Calm and level-headed despite the circumstances
• A team player
• Full of integrity

Additional requirements:

• Looking to grow with one company - in it to win it!
• Attend weekly team meetings
• Access to a computer with VERY reliable internet connection
• Access to a phone for both calls and texts
• Consistent, distraction-free work environment

This position is NOT for someone who:

• Isn’t an advocate for alternative health and wellness
• Needs a consistent work schedule without flexibility
• Needs to be micromanaged
• Doesn’t want to respond quickly to a priority call
• Hates talking on the phone
• Prefers a slow-paced work environment
• Is unavailable to work during CST operating hours
• Is unable to make wise decisions
• Makes excuses instead of improvements
• Is looking to build their own business, has an established book of clients, and/or is just looking for a “side gig” or “more hours”

Software Utilized by Company

Go High Level, Google Suite, Whatsapp, Slack,

About The Troy Method

The Troy Method was born from a vision to help chiropractic and medically integrated natural health clinics focus ON their business as opposed to IN their business without the constant worry if everything is getting done. The purpose of the Troy Method is to help chiropractic and integrated health practitioners regain valuable time and peace of mind to prioritize their business growth and the parts of the business they love by removing the daily grind that bogs them down and keeps them standing still. We help them book their appointment calendars full of new patients!

The Founder of The Troy Method, Jenn Troy, is a "retired" Clinic Director, Weight Loss Coach, X-Ray and PT Tech. She was trained by one of the BEST Chiropractic Doctors in the industry. The Troy Method was developed with the knowledge that no business grows from standing still. With the Troy Method, natural healthcare businesses can get back to why they started a business in the first place… loving and serving patients!

MAKE SURE YOU LEARN MORE ABOUT THE COMPANY HERE

The cultural pillars of the company include:

• We have fun and share a positive company culture
• We love the mission behind the business… to serve patients
• We plan and strategize, set goals, and make informed decisions
• We are transparent and honest in our communication
• We share a passion for natural healthcare

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To apply, please fill out the application through this link: https://forms.gle/6wDg7iGVnjktJ34AA

To better allow you to display your skills and to help me to determine the best candidates, this hiring process will take approximately four to five weeks and goes through three rounds:

• Initial Application
• Skills Application
• Live interview

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off
• Paid training
• Work from home

Medical specialties:

• Holistic Medicine

Schedule:

• Day shift
• Monday to Friday

Experience:

• Chiropractic Clinic: 1 year (Preferred)

Location:

• Overland Park, KS (Required)

Work Location: Remote