JCompany Info:

Monro Inc. is a leader in the automotive maintenance and repair services industry. We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.

Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands. We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.

About The Role: 

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.

Responsibilities:

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. 
• Attend to all guest needs in areas of sales, service, complaints, and adjustments. 
• Build guest relationships to maximize customer satisfaction, loyalty, and retention. 
• Assist technicians in conveying repair and service needs to guests. 
• Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory. 
• Provide direction and oversight to other technicians and assist where needed with services/repairs. 
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation. 
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Perform Store Manager functions as business needs dictate. 
• Perform other duties as assigned and required by direct supervisor.

Qualifications:

• High School Diploma or equivalent
• Minimum of two years retail experience, or the equivalent combination of education and experience.
• Ability to work flexible hours, days, evenings, weekends, and holidays. 
• ASE certification and State Inspection License (where applicable) preferred. 
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Profile Summary: 

• Capable of performing basic automotive maintenance, repair, and tire services 
• Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions. 
• Ability to interpret and execute instructions furnished in written, oral, and diagram formats.
• Excellent customer service skills
• Strong sales orientation and customer focus 
• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
• Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.

Work Environment & Physical Requirements:

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. Assistant Managers must be able to complete the following but not limited to: 

• Must be able to see, hear, speak, lift, carry and stock merchandise and supplies up to 75 lbs. without assistance. 
• Frequent standing and walking for long periods of time. 
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Benefits:

• Performance based incentives
• Paid vacation and holidays
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental
• Employee Access Perks
• Career Advancement Opportunities

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon the Company’s needs.

Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Bradenton, FL 34202: Relocate before starting work (Required)

Work Location: In person