Job Summary

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include: driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information maps and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.

Property Details

Perfectly situated alongside downtown Knoxville’s largest public greenspace at World’s Fair Park, THE TENNESSEAN Personal Luxury Hotel & Residences offers the city’s guests and residents a stylish, contemporary atmosphere with dramatic mountain and park views. Each of THE TENNESSEAN’s 82 rooms are elegantly appointed in contemporary style. Guests also may relax in the sophisticated lobby, enjoy fine spirits in The Drawing Room or recharge in the state-of-the-art fitness center. All of the suites at THE TENNESSEAN Hotel are complete with fine touches meant to dazzle all five senses. The smell of freshly made coffee courtesy of the in-room Illy coffee makers will start your mornings with an invigorating kick. Thanks to the Cuby radio, you can begin your morning listening to the local radio stations or by streaming your favorite music through the Bluetooth technology compatible with all smart phones. Once your glance out over the Smoky Mountains or the World's Fair Park, you'll soon see what sets THE TENNESSEAN Hotel apart from any other hotel in Knoxville. Each plush suite contains its own private powder room, with the finest local soaps and capital wash room amenities. The feel of the high quality luxury linens will invite you to relax in the comfort of the pillow-top mattresses. And without ever leaving the satisfying warmth of your bed, call our In Room Dining team to indulge in breakfast in bed, redefining what personal luxury means.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan