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Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927
Basic Purpose:
This position is to provide prompt and satisfactory responses to service problems requiring technical expertise.
Nature and Scope:
The incumbent in this position will work in-house and will receive calls from dealers, distributors, customers, and Taylor field service mechanics requesting assistance in resolving technical problems related to the repair of large industrial generators. He/she will create a communication system between the dealer and customers and the service department to better serve their needs. The incumbent will use tact, courtesy, and honesty always to retain the good will of the dealer or customer. Will immediately consult with supervisor if he/she cannot resolve an issue.
The Product Support Specialist will maintain a log of all calls from customer dealers, or SSI personnel who are seeking technical assistance. He/she may be required to prepare a parts list needed for repairs and prepare a proposal to the customer for cost. The incumbent will provide written reports to his/her supervisor of any unusual problem or malfunction of SSI equipment and the subsequent solution. He/she will follow up with dealers, customers, and field service operations to assure customer satisfaction of all repairs. The incumbent will make periodic reports to the Product Support Manager of requests for technical assistance and will recommend any training needs of servicemen based on his/her evaluation of the types of requests for technical assistance.
The Product Support Specialist will assist his/her supervisor with warranty inspections, writing technical product manuals, and providing training to the field service mechanics or to dealer and customer service personnel. He/she will be available to the Product Support Manager for special projects.
Key Accountabilities:
Duties / Responsibilities:
Full Time
Business Services
$40k-52k (estimate)
04/23/2024
06/22/2024
taylorcorp.com
NORTH MANKATO, MN
7,500 - 15,000
1975
Private
GLEN TAYLOR
$3B - $5B
Business Services
Taylor manufactures and distributes brochures, postcards, business cards, envelopes and in-mold labels for automotive, retail and healthcare sectors.
The job skills required for Product Support Specialist include Customer Service, Customer Satisfaction, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
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Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
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Develop knowledge bases and FAQs for product support activities.
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Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
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Measure and analyze customer feedback.
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Listen, understand and take action.
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