• High School diploma or equivalent and/or experience in a related field preferred.
• Coffee Shop experience preferred, but not required.

• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver within the Brew & Barrel area while preparing the beverages.

General Requirements

• Must be able to effectively communicate both verbally and written, with all level of associates and customers in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by associates and customers.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with customers and associates in an attentive, friendly, courteous, and service-oriented manner.
• Attend all required meetings and trainings.
• Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the property.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
• Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating customer or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• Be familiar with the organization of the department.
• Have a thorough knowledge of the menu and any current specials in the outlet.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to assignment and established checklist.
• Ensure that the outlet is kept stocked, tidy, and clean.
• Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage, and promotional items to guests.
• Be familiar with fire extinguishers, locations, and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.