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DATE: March 6th, 2024
STATUS: Full time / Non-Exempt
REPORTS TO: Manager, Member Service Center
LOCATION: Corporate Office, Erie Blvd Branch
COMPENSATION: The starting hourly wage for this position is expected to be between $19.50 - $20.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.
HOURS: 37.5 hours per week
SCHEDULE: Shifts during the following hours of operation: Monday – Friday 8:00am – 6:00pm, Saturday 8:00am – 2:00pm
Work with a dynamic, small group of over 20 team members who provide exceptional service to our members, over the phone!
Position Overview
The primary function of the Member Service Center Representative I is to perform routine transactions and answer account inquiries, over the phone. This includes, but is not limited to, transaction/statement reviews, transfers, loan payments, balance inquiries, check withdrawals and assistance with Online Banking. The Member Service team continues to put the member first as we provide financial solutions and seamless use of our digital channels.
Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values.
Essential Functions
Other
Qualifications
Education/Experience: An equivalent combination of the following:
Skills/Abilities/Knowledge
.
Licensure Requirements
Working Environment
EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.
*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Full Time
$64k-81k (estimate)
04/29/2024
05/12/2024