Full Job Description

About Us

Grooms Club is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Greet customers in a warm and welcoming manner, providing an exceptional first impression.
• Utilize expert knowledge in men's fashion and tailoring to assist customers in selecting suits.
• Provide personalized styling advice, taking into account the customer's preferences, body type, and the occasion for which the suit is being purchased.
• Conduct detailed measurements to ensure suits fit perfectly, coordinating with tailors for any necessary alterations.
• Maintain a keen eye for detail to ensure all suits and accessories are presented and maintained to the highest standards.
• Stay up-to-date with the latest trends in men's fashion and formal wear to provide informed recommendations.
• Manage inventory via Shopify, ensuring the availability of a wide range of sizes and styles.
• Process sales transactions and handle customer inquiries and complaints with professionalism and patience.
• Foster long-term relationships with customers by providing follow-up services, such as alteration updates and satisfaction check-ins.
• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe Sales Associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help Sales Associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.

(About you) You’ll be great in the role if you …

• Love our brand, customers and teams.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Proven experience (3 years) in fashion retail, specifically in men's formal wear.
• Exceptional knowledge of suit styles, fabrics, fits, and accessories.
• Strong attention to detail and a commitment to high-quality customer service.
• Excellent communication and interpersonal skills, with the ability to engage customers and understand their needs.
• Ability to work in a fast-paced environment and handle multiple customers simultaneously.
• Ability to manage large wedding groups and bulk sales.
• Flexibility to work weekends and holidays as needed.
• A team player who can collaborate effectively with colleagues and tailors.
• Basic proficiency in point-of-sale (POS) systems and inventory management software (Shopify and Teamwork preferred).
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Are available when we are busy, including: nights, weekends and holidays.
• Are adept with technology and apps and familiar with industry-related blogs and feeds.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
• Must regularly move around all store areas and be accessible to customers.
• Preferred but not required: Bilingual (Spanish)

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• menswear sales: 3 years (Required)

Work Location: In person