Requisition No: 828086

Agency: Department of Education

Working Title: OFFICE AUTOMATION SPECIALIST I - 48006052

Pay Plan: Temp

Position Number: 48006052

Salary: $25.00 p/hr

Posting Closing Date: 05/16/2024

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Florida Department of Education

Division of Early Learning

Location: Tallahassee Turlington Building

Position Title – Office Automation Specialist I (OPS)

Salary: $25.00 p/hr

This advertisement may be used to fill multiple vacancies up to six months.

Florida Department of Education Mission Statement

Every day the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.

The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system, by allowing them the opportunity to expand their knowledge and skills through learning opportunities and research valued by students, parents, and communities.

Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually impaired, or disabled succeed either in school settings or careers - encouraging independence and self-sufficiency.

FDOE’s goal is to hire individuals to provide:

Florida Department of Education

Florida Division of Early Learning Mission Statement

The Division of Early Learning will provide access to high-quality programs and services that build a solid foundation for Florida’s youngest learners to reach their highest potential. The division empowers early childhood educators and families by providing choice in education options and supports and resources to ensure Florida’s future leaders are ready to learn, graduate and succeed.

The Division of Early Learning (DEL) is dedicated to providing accessible, affordable and quality early learning services for the state’s children and families. In partnership with 30 early learning coalitions and Redlands Christian Migrant Association, DEL delivers three programs:

The School Readiness Program (SR) offers financial assistance to low-income families for early education and care so they can become financially self-sufficient, and their young children can be successful in school in the future.

Voluntary Prekindergarten (VPK) is a free educational program that prepares 4-year-olds for success in kindergarten and beyond.

Child Care Resource and Referral (CCR&R) is a network that helps families identify and select quality child care options that best meet their needs.

Division link: https://www.fldoe.org/schools/early-learning/

Office Contact

Lourine Phillips – Division of Early Learning - HR Liaison – 850-717-8553

Job Description

This is a professional OPS position located in the Division of Early Learning (DEL) in the Application Services unit. The incumbent in this position must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance, sometimes under stressful conditions. Applicants with early learning experience utilizing project management and organizational skills are preferred.

Duties and Responsibilities

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

The employee must be technically knowledgeable and have outstanding interpersonal skills. Technical support, among other things, resolve technical difficulties, offer prompt client feedback, and assist with the rollout of new programs, hardware, and policies. This position will provide tier one (1) and tier two (2) technical assistance and support for new computer networks, software, and hardware-related questions and difficulties. Using the IT ticketing system, the employee must be able to respond to customers directly, over a call, virtually, or by e-mail. The incumbent must efficiently diagnose, analyze, and repair tier 1 and 2 technical hardware and software issues, as well as counsel and assist clients on the best course of action. The incumbent should give detailed information about IT goods and services and should refer unsolved concerns to the next level of support, as needed. Experience with Azure Intune and Azure AD are a plus.

Who We’re Looking For

The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unity. Attendance is an essential function.

Minimum Qualifications:

• Ability to communicate effectively including verbal and written communication.
• Knowledge of the methods of reporting and data collection
• Ability to review and monitor policies and procedures for compliance with applicable requirements
• Ability to develop and organize data into logical format for presentation in reports, proposals and other written documents
• Ability to utilize problem solving techniques
• Ability to work independently
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively verbally in writing
• Ability to establish and maintain effective working relationship with others

Preferred Qualifications

Preferences will be given to applicants who have experience with Azure and Azure AD, excellent writing skills, and presentation experience.

APPLICATION INFORMATION & REQUIREMENTS

Candidate Profile (application) must be complete in its entirety. Your packet may be held up at the final review step if you are missing the below items:

• Work History (entered with the most recent/current listed first):
  • Any and all State of Florida jobs
  • Any and all Florida University jobs
  • All periods of employment from high school graduation
  • Periods of unemployment
  • Gaps 3 months or more*
  • Education
  • Volunteer Experience
• Include supervisor names and phone numbers including current place of employment.
• Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will convert to your official application.

• If claiming Veteran’s Preference, candidate MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

BENEFITS INFORMATION

OPS employees do not participate in state group insurance or the state retirement system.

OPS employees may participate in the State of Florida 457 Deferred Compensation Plan.

OPS employees may wish to inquire into the following state programs:

The “Florida Discount Drug Card” program: http://www.floridadiscountdrugcard.com

The “Cover Florida” Health Care Access program: http://www.coverfloridahealthcare.com

The “Florida KidCare” Health Insurance program: http://floridakidcare.org

BACKGROUND SCREENING REQUIREMENT

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted, or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

SPECIAL REQUIREMENTS:

Selective Services System (SSS)

Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.