• Perform all duties in accordance with Company policies, practices and procedures
• Actively engage with leads around membership, sports programming and other St. James products.
• Daily phone call, text, and email lead follow-up to potential members to schedule membership tours.
• Create initial rapport with a potential member as the first point out outreach.
• Qualifying Leads: making an initial assessment if The St. James meets the needs of the prospect.
• Maintain and convey excellent knowledge of the full suite of offerings at The St. James, including membership, sports programing, and our lifestyle venues.
• Accurately and completely track outreach and information around prospective members via our systems.
• Assist with other duties as they arise and are assigned my your direct supervisor
• Be an excellent team player and work to achieve the overall goals of the organization.
• Lead with the highest levels of hospitality, friendliness, and professionalism, serving as an ambassador for The St. James to all potential members you come into contact with.
• Achieve daily, weekly, and monthly outreach and appointment setting targets through persistent and enthusiastic outreach.

• Excellent verbal and written communication skills.
• 1-3 years of lead/appointment generation, sales, or member experience (experience in fitness/health sales a plus).
• Be a self-starter with a successful history of performance and ability to meet and exceed KPIS.
• Must have superior organization, analytical, and problem-solving skills.
• Experience in meeting and exceeding goals in a performance-based culture.
• Ability to learn new skills and concepts quickly.
• Positive attitude and ability to work well as a part of a team.
• Ability to successfully handle multiple competing projects and tasks in a fast-paced environment.
• Ability to prospect both internal and external leads.
• Strong interpersonal skills and phone etiquette.
• Desire to learn and adapt in an ever-changing environment.
• Ability to engage and exude confidence in a professional manner.
• Experience using a CRM, Salesforce or KeepMe preferred.
• Knowledgeable of safety training, procedures and best practices used throughout the sports and wellness industry.

ADDITIONAL INFORMATION

For more information, please visit our website: www.thestjames.com

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.